6/10 Okay
Claire
10 Nov 2024
Liked: Staff & service
Average stay
Overall, we were not particulary impressed with the quality of the hotel. Although the staff were very helpful.
The room we were initially given was cold when we entered with only a panel heater which we put on straight away. The room itself was small and looked very tired in terms of decor and cleanliness. There was a cold draught and the room was not warming up so I went and asked to move rooms. Staff were very accommodating and gave us another room with no quibble. However, the panel heater in this room wasn't working at all and the windows were open wide at almost 10pm. I went back to reception to report the non working radiator and they checked it and moved us again. This time the room was fine and in fact a slightly upgraded room. However, we could clearly hear music and noise from the bar or function room until about 11.30.
Overall, the hotel didn't have a quality feel. The corridors had a very functional look to them and no nice features. It all felt a bit tired looking.
It is convenient for visiting our son but based on our experience we are unlikely to stay again.
Claire
Stayed 1 night in Nov 2024