Signia by Hilton San Jose

4.0 star property
Suburban San Jose hotel in Downtown San Jose with 2 restaurants
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Signia by Hilton San Jose

Lobby
Lobby
Suite, 1 King Bed (International Suite) | Living area
Presidential Suite | Living area
Outdoor pool, open 8:00 AM to 7:00 PM, pool umbrellas, pool loungers

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
  • Breakfast available
  • Parking available
The price is AU$352
includes taxes & fees
28 Dec - 29 Dec

Explore the area

Map
170 S Market Street, San Jose, CA, 95113
  • Plaza de Cesar Chavez
    3 min walk
  • San Jose Museum of Art
    3 min walk
  • The Tech Interactive
    3 min walk
  • San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    7 min drive

Room options

Room, 1 King Bed, Tower

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Down duvet
Blackout curtains
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed (Peloton Bike)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Down duvet
Blackout curtains
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds (City & Mountain View)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Down duvet
Blackout curtains
  • 42 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Pool View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Down duvet
Blackout curtains
  • Sleeps 3
  • 1 King Bed

Suite, 1 Bedroom, Pool View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Down duvet
Blackout curtains
  • Sleeps 4
  • 1 King Bed

Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Down duvet
Blackout curtains
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Pool View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Down duvet
Blackout curtains
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 Bedroom, Accessible (Hearing)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Down duvet
Sofa bed - double
  • 84 sq m
  • Sleeps 3
  • 1 King Bed

Suite, 1 Bedroom, Pool Access

Highlights

Patio
Separate sitting area
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
  • 84 sq m
  • Sleeps 4
  • 1 King Bed

Room, 2 Double Beds, Pool View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Down duvet
Blackout curtains
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Pool Access

Highlights

Patio
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

Suite, 1 Bedroom, Accessible (Mobility, Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Down duvet
Blackout curtains
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Accessible (Hearing)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Down duvet
Blackout curtains
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

Suite, 1 Bedroom

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Down duvet
Sofa bed - double
  • 84 sq m
  • Sleeps 4
  • 1 King Bed

Suite, 1 Bedroom, Pool View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Down duvet
Blackout curtains
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Accessible, Bathtub

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Down duvet
Blackout curtains
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Accessible, Bathtub (City/Mountain View, Mobility)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Down duvet
Blackout curtains
  • City view
  • Sleeps 3
  • 1 King Bed

Junior Suite, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Down duvet
Blackout curtains
  • 46 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Accessible, Tower (Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Down duvet
Blackout curtains
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

Grand Signia Suite

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Down duvet
  • 115 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed

Room, 2 Double Beds, Accessible (Hearing)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Down duvet
Blackout curtains
  • 42 sq m
  • Sleeps 4
  • 2 Double Beds

Signature Room, 2 Bedrooms (Signa)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Down duvet
Blackout curtains
  • Sleeps 4
  • 1 King Bed

Suite, 2 Double Beds, Accessible, View (Hearing)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Down duvet
  • 84 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Accessible (Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Down duvet
Blackout curtains
  • 42 sq m
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Accessible, Bathtub

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Down duvet
Blackout curtains
  • 42 sq m
  • Sleeps 4
  • 2 Double Beds

Presidential Suite

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
  • 176 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed

Suite, 1 Bedroom (City & Mountain View)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Down duvet
  • 84 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed (City & Mountain View)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Down duvet
Blackout curtains
  • 42 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

Junior Suite, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Down duvet
Blackout curtains
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Down duvet
Blackout curtains
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

Room, 2 Double Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Down duvet
Blackout curtains
  • 42 sq m
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds (City & Mountain View)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Down duvet
Blackout curtains
  • 42 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Accessible, View (Hearing)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Down duvet
Blackout curtains
  • 42 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

Suite, 1 King Bed (International Suite)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Down duvet
  • 176 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed

Room, 2 Double Beds, Accessible, View (Bathtub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Down duvet
Blackout curtains
  • 42 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

Similar properties

About the area

San Jose

Signia by Hilton San Jose puts you in the heart of San Jose, steps from Plaza de Cesar Chavez and within a 10-minute stroll of San Jose Convention Center. Highlights at this hotel include 2 restaurants, an outdoor swimming pool and a 24-hour gym. .AJI Bar & Robata serves Japanese cuisine and is open for dinner. For a drink, you can stop by the hotel's own lounge bar. Enjoy the steam room and pool loungers. 65000 square feet (6039 square metres) of event facilities include 22 meeting rooms and conference space, and other business amenities include a 24-hour business centre. Additionally, you'll find free Wi-Fi in public areas, a 24-hour front desk and express check-in. Each morning full breakfast is served between 6:30 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .Sights within a 20-minute walk of this Downtown San Jose hotel include CSU San Jose State University and SAP Center at San Jose.

What's nearby

  • Plaza de Cesar Chavez - 3 min walk
  • San Jose Civic Auditorium - 5 min walk
  • San Jose Convention Center - 6 min walk
  • CSU San Jose State University - 7 min walk
  • SAP Center at San Jose - 16 min walk

Getting around

  • San Antonio Station - 2 min walk
  • San Jose Diridon Station - 17 min walk
  • San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.) - 7 min drive

Restaurants

  • ‪Nirvana Soul - ‬3 min walk
  • ‪Paper Plane - ‬3 min walk
  • ‪3Below Theaters & Lounge - ‬4 min walk
  • ‪Silicon Valley Capital Club - ‬2 min walk
  • ‪Starbucks - ‬2 min walk

About this property

Signia by Hilton San Jose

Suburban San Jose hotel in Downtown San Jose with 2 restaurants
Signia by Hilton San Jose offers its guests an outdoor pool, a steam room, and a 24-hour fitness centre. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A 24-hour business centre and 22 meeting rooms are available. Event space at this hotel measures 65000 square feet (6039 square metres) and includes conference space. The business-friendly Signia by Hilton San Jose also features multilingual staff, express check-in, and express check-out. For a fee, parking is available.

This San Jose hotel is smoke free.

  • 805 guestrooms or units
  • 20 levels
  • 2 dining venues
  • Conference rooms
  • 65000 sq ft of conference space
  • 6039 sq. m of conference space
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Lift
  • No smoking on site
  • Bar or lounge
Signia by Hilton San Jose offers 805 accommodations with laptop-compatible safes and espresso makers. Beds feature down duvets and premium bedding. 58-inch flat-screen televisions come with cable channels. Bathrooms include designer toiletries and hairdryers.

This San Jose hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Languages

Dutch, English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 15 per night)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Secured, covered valet parking on site (USD 47 per day; includes in/out privileges)
  • Wheelchair-accessible van parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: USD 15 to 80 per person
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • AJI Bar & Robata
  • Fountain Restaurant
  • Market 170
  • The Grill on the Alley

Things to do

  • 24-hour gym
  • Outdoor pool
  • Steam room

Family friendly

  • Free cot
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 22 meeting rooms
  • 24-hour business centre
  • 65,000 square feet of conference space

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways (87 centimetre high)
  • Lift (89 centimetre wide door)
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (107 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 58-inch flat-screen TV with cable channels

Food and drink

  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Express check-in available

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 75 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 50 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 15 to 80 per person
  • Fee for in-room wireless Internet: USD 15 per night (rates may vary)
  • Valet parking fee: USD 47 per day (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and JCB International. Cash is not accepted. 

We should mention

  • Pool access available from 8:00 AM to 7:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Fairmont Hotel San Jose
Fairmont San Jose
San Jose Fairmont
Fairmont San Jose Hotel
The Fairmont San Jose Hotel San Jose

Frequently asked questions

What is the cancellation policy at Signia by Hilton San Jose?

Signia by Hilton San Jose offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Signia by Hilton San Jose?

As of 22 Dec 2024, prices found for a 1-night stay for 2 adults at Signia by Hilton San Jose on 28 Dec 2024 start from AU$351.84, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Signia by Hilton San Jose?

Yep, Signia by Hilton San Jose has secured covered valet parking with in/out privileges for USD 47 per day.

Does Signia by Hilton San Jose have a pool?

Signia by Hilton San Jose has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 8:00 AM to 7:00 PM.

What luxury perks are available at Signia by Hilton San Jose?

Signia by Hilton San Jose features an outdoor pool, a steam room and 2 restaurants. All guestrooms come with premium bedding and espresso makers.

What makes Signia by Hilton San Jose a romantic place to stay?

A lounge bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Signia by Hilton San Jose.

Is Signia by Hilton San Jose family-friendly?

You bet! With amenities such as an outdoor pool, as well as free infant beds in the guestrooms, it's no surprise that Signia by Hilton San Jose is a hit with families.

Does Signia by Hilton San Jose serve breakfast?

Yep, full brekkie is available daily between 6:30 AM and 10:30 AM.

Is there a free airport shuttle available at Signia by Hilton San Jose?

No, Signia by Hilton San Jose does not offer an airport shuttle service.

Is there a bar or restaurant at Signia by Hilton San Jose?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Signia by Hilton San Jose?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Signia by Hilton San Jose?

Cats and dogs are welcome at Signia by Hilton San Jose, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 23 kg per pet.

Signia by Hilton San Jose Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 352 out of 522 reviews" "
Rating 8 - Good. 73 out of 522 reviews" "
Rating 6 - Okay. 40 out of 522 reviews" "
Rating 4 - Poor. 29 out of 522 reviews" "
Rating 2 - Terrible. 28 out of 522 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jaqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great.
Stayed 1 night in Sep 2024

4/10 Poor

Jennifer, Las Vegas

Travelled with family
Liked: Cleanliness, staff & service
Looks like a nice property but our stay was not great. Spacious room and bath, but no hot water in the shower and the toilet made the loudest noise when flushed. In addition, the pipes made loud whistling noises In the middle of the night. Not great when you’re trying to get a good nights rest. Shared feedback with the front desk and had no apology. Room 328 needs to have maintenance. Plus side: Bar was nice and bartender made a great espresso martini.
Stayed 1 night in Sep 2024

10/10 Excellent

Salam

Stayed 4 nights in Sep 2024

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Great place. Large room
Stayed 1 night in Sep 2024

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Bad receptionist
The hotel is nice. The rooms are decent, unfortunately the service isn’t great. The receptionist (a women mid 40’s with a tattooed right sleeve) was so rude to me while asking for a replacement room key. Her attitude not only to me but the clients ahead of me was really unnecessary. When you travel for work and are received with such a poor, attitude - it really makes me rethink where I spend my company’s money. Definitely not this hotel….. there are options. Find better personnel.
Stayed 2 nights in Sep 2024

4/10 Poor

Yukiko

Disliked: Cleanliness
Stayed 1 night in Sep 2024

10/10 Excellent

Allan

Stayed 2 nights in Aug 2024

10/10 Excellent

Alyssa

Stayed 7 nights in Aug 2024

10/10 Excellent

Aldo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well taken care of. Really enjoyed my visit.
Stayed 1 night in Sep 2024

4/10 Poor

Jennifer

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we checked in it was issue after issue.The thermostat was not working, our room phone was not working, our bathroom sink was not draining, there was no key or security for the gate to the pool from our room, firepit would not go out and was difficult to start, THEN the workers started to strike, they approached my child when we were coming back to the hotel, the airhorn and fake sirens were heard in our room from the street and my child who has special needs was stressed and scared, then no housekeeping, trash cans full at the pool area and trash was like tumbleweeds blowing through the pool area, no in-room service, no customer service: noone to help with checkout and bringing bags to my car, when I had to go get a lugglage cart, they locked my door and had to wait over 20minutes outside my room with my child for them to open my door to get my luggage, they didn't scan my car properly when I valeted. Front desk was not knowledgeable. I need a huge refund. Not a credit, or a coupon. I need a HUGE refund.
Stayed 3 nights in Aug 2024

10/10 Excellent

Ryan

Stayed 2 nights in Aug 2024

10/10 Excellent

joe

Travelled with group
Liked: Amenities, property conditions & facilities
Stayed 1 night in Aug 2024

4/10 Poor

Alfredo

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Unfortunately Expedia did not notify us that they were on strike. Workers gathered in front of hotel being super noisy until very late into the night and very early the next morning. No cleaning service daily. Restaurants limited. Also, some staff members were quite rude when asked questions. And something outside our room made a loud noise all night long every hour on the hour. With that and the strikers we got no sleep during our stay. Very disappointing.
Stayed 1 night in Sep 2024

10/10 Excellent

maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Aug 2024

8/10 Good

Stephanie

Stayed 1 night in Jun 2024

4/10 Poor

Edwin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Great Place To Stay
Stayed 2 nights in Aug 2024

2/10 Terrible

James

Disliked: Staff & service, property conditions & facilities, room comfort
Cold Shower
First of all we requested a wine opener & they said they would bring it up, unfortunately I called 3 times & after an hour & half they brought the opener to our room. The TV remote was not compatible with the TV. In the morning the hot water shower valve was not producing hot water. I had a cold shower & my wife did not take a shower. We did not know we need to take photos. I am in the Fairmont Presidents Club & we never experienced these issues.
Stayed 1 night in Aug 2024

6/10 Okay

Chenfei

Liked: Cleanliness, staff & service, property conditions & facilities
There is a street fest going on right in front of the hotel. The out door concert was super loud until 11pm. If you want a good night sleep, this hotel is not it.
Stayed 1 night in Aug 2024

6/10 Okay

Julie

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The valet was very attentive, friendly and helpful. Check in is at 3. I asked for an early check in at 230 that Sunday afternoon. I arrived at 2:50 and they said the room was not ready. I waited until after 5:30. When I asked about the delay and weren't they expecting me I was told they had a busy weekend. It would have been helpful to be notified of the delay instead of waiting for the room that long...or recognize which rooms are expected for that Sunday night and start cleaning those rooms first. When checking in at the front desk I asked for this stay to be added to my Hilton Rewards membership. The lady at the front desk told me no because I booked with Expedia. Really? Am I not staying at the Hilton anyway no matter who handled the reservation? I give up. So waited for over 2 hours for my room then told no I couldn't get reward points for my stay? Perhaps I will stay elsewhere next time.
Stayed 1 night in Aug 2024

10/10 Excellent

Ivan, Gonzales

Stayed 2 nights in Aug 2024

10/10 Excellent

Christina, Visalia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in downtown with great walkability. DJ party in the lobby lounge Friday night.
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
San Jose 2024
It was an excellent stay and enjoyed the atmosphere
Stayed 1 night in Jul 2024