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Hotel Paradox, Autograph Collection

4.0 star property
Hotel with a 24-hour fitness centre, near Santa Cruz Beach Boardwalk
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Paradox, Autograph Collection

Outdoor pool, open 8:00 AM to 10:00 PM, pool cabanas (surcharge)
Exterior
Front of property - evening/night
Hypo-allergenic bedding, down duvets, in-room safe, desk
Breakfast, lunch, dinner served; American cuisine

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Hot tub
    Hot tub
  • Housekeeping
    Housekeeping
  • Pet-friendly
    Pet-friendly
  • 24/7 front desk
    24/7 front desk
  • Parking available
    Parking available

Explore the area

Map
611 Ocean St, Santa Cruz, CA, 95060
  • Ocean Street
    3 min walk
  • Pacific Avenue
    7 min walk
  • Santa Cruz Beach Boardwalk
    19 min walk
  • San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    42 min drive

Room options

View all photos for 1 Queen Bed

Hypo-allergenic bedding, down duvets, in-room safe, desk

1 Queen Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for 1 Queen Bed (Mobility Accessible, Tub)

Hypo-allergenic bedding, down duvets, in-room safe, desk

1 Queen Bed (Mobility Accessible, Tub)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
  • Sleeps 2
  • 1 Queen Bed

View all photos for 1 Queen Bed (Mobility Accessible, Roll-in Shower)

Hypo-allergenic bedding, down duvets, in-room safe, desk

1 Queen Bed (Mobility Accessible, Roll-in Shower)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
  • Sleeps 2
  • 1 Queen Bed

View all photos for 1 King Bed, Pool View

View from room

1 King Bed, Pool View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for 2 Queen Beds, Pool View

Hypo-allergenic bedding, down duvets, in-room safe, desk

2 Queen Beds, Pool View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom (Mobility/Hearing Accessible, Tub)

Hypo-allergenic bedding, down duvets, in-room safe, desk

Suite, 1 Bedroom (Mobility/Hearing Accessible, Tub)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
  • Sleeps 4
  • 1 Double Bed

View all photos for Suite, 1 Bedroom

Hypo-allergenic bedding, down duvets, in-room safe, desk

Suite, 1 Bedroom

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
  • Sleeps 4
  • 1 Double Bed

View all photos for 1 King Bed

Hypo-allergenic bedding, down duvets, in-room safe, desk

1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Hearing Accessible)

Hypo-allergenic bedding, down duvets, in-room safe, desk

Room, 1 King Bed (Hearing Accessible)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
  • Sleeps 2
  • 1 King Bed

View all photos for 1 King Bed

Hypo-allergenic bedding, down duvets, in-room safe, desk

1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for 1 King Bed (Hearing Accessible)

Hypo-allergenic bedding, down duvets, in-room safe, desk

1 King Bed (Hearing Accessible)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
  • Sleeps 2
  • 1 King Bed

View all photos for 2 Queen Beds

Hypo-allergenic bedding, down duvets, in-room safe, desk

2 Queen Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for 2 Queen Beds (Hearing Accessible)

Hypo-allergenic bedding, down duvets, in-room safe, desk

2 Queen Beds (Hearing Accessible)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior
La Quinta Inn & Suites by Wyndham Santa Cruz
Pool
Breakfast included
Free WiFi
Air conditioning
4.6 out of 5, Wonderful, (1042)
The price is AU$193
for 1 night
includes taxes & fees
5 Dec - 6 Dec
La Quinta Inn & Suites by Wyndham Santa Cruz

About the area

Santa Cruz

Hotel Paradox, Autograph Collection places you in the centre of Santa Cruz, within a 30-minute stroll of Santa Cruz Beach Boardwalk and Santa Cruz Wharf. Highlights at this hotel include a restaurant, an outdoor swimming pool and a 24-hour gym. .The restaurant, Solaire Restaurant + Bar, serves American cuisine and is open for breakfast, brunch, lunch and dinner. At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the Hot tub, pool cabanas and pool loungers. 4934 square feet (458 square metres) of event facilities include 5 meeting rooms and conference space, and other business amenities include a 24-hour business centre. Added amenities include free Wi-Fi in public areas and a snack bar/deli. Each morning cooked-to-order breakfast is served between 7:00 AM and 11:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .With a stay at this Westside Santa Cruz hotel, you'll be 3.4 km (2.1 mi) from Monterey Bay and 4.1 km (2.6 mi) from University of California, Santa Cruz.

What's nearby

  • Ocean Street - 3 min walk - 0.3 km
  • Pacific Avenue - 7 min walk - 0.6 km
  • Santa Cruz Beach Boardwalk - 19 min walk - 1.6 km
  • Santa Cruz Wharf - 3 min drive - 2.1 km
  • Mystery Spot - 8 min drive - 5.8 km

Getting around

  • San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.) - 42 min drive

Restaurants

  • ‪Jack in the Box - ‬4 min walk
  • ‪Starbucks - ‬5 min walk
  • ‪Taqueria Los Pericos - ‬8 min walk
  • ‪Woodstock's Pizza Santa Cruz - ‬6 min walk
  • ‪Abbott Square Market - ‬7 min walk

About this property

Hotel Paradox, Autograph Collection

Hotel with a 24-hour fitness centre, near Santa Cruz Beach Boardwalk
Hotel Paradox, Autograph Collection offers its guests an outdoor pool, Access to hot tub, and a 24-hour fitness centre. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business centre and 5 meeting rooms. Event space at this hotel measures 4934 square feet (458 square metres) and includes conference space. A library, a terrace, and multilingual staff are also featured at the business-friendly Hotel Paradox, Autograph Collection. For a fee, parking is available. A complete renovation of Hotel Paradox, Autograph Collection was completed in August 2020.

This Santa Cruz hotel is smoke free.

  • 1 building
  • 170 guestrooms or units
  • 5 levels
  • 4934 sq ft of conference space
  • 458 sq. m of conference space
  • Built in 1969
  • Deli
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Hotel Paradox, Autograph Collection offers 170 accommodations, which are accessible via exterior corridors and feature a safe and complimentary bottles of water. Beds feature down duvets. 37-inch flat-screen televisions come with premium cable channels, pay-per-view films and Netflix. Bathrooms include baths or showers with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with dressing gowns, designer toiletries and complimentary toiletries.

This Santa Cruz hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and a hairdryer. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis. Renovation of all guestrooms was completed in August 2020.

Languages

English, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Parking on site (USD 30 per day)
  • Valet parking on site (USD 30 per day)

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:30 AM for a fee: USD 8 to 21 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Solaire Restaurant + Bar

Family friendly

  • Free cot
  • Free rollaway/extra bed
  • Grocery/convenience store
  • Mini-fridge
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 4,934 square feet of conference space
  • 5 meeting rooms
  • Computer station

Outdoors

  • Garden
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Ceiling hoist
  • Lever door handles
  • Lift (91 centimetre wide door)
  • Stair-free path to entrance
  • Thin carpet in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (86 centimetre high)

More

  • 1 building
  • 5 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Biodegradable coffee stirrers available
  • Built in 1969
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Free rollaway/extra bed
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub or rainfall showerhead
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels
  • Netflix
  • Pay films

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 75.00 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per accommodation, per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 8 to 21 per person
  • Self-parking fee: USD 30 per day
  • Valet parking fee: USD 30.00 per day
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay and cash. For guests' safety, the property includes a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Paradox
Hotel Paradox Santa Cruz
Paradox Hotel
Paradox Santa Cruz
Hotel Paradox Autograph Collection Santa Cruz
Hotel Paradox Autograph Collection
Paradox Autograph Collection Santa Cruz
Paradox Autograph Collection
Hotel Paradox
Paradox, Autograph Collection
Hotel Paradox Autograph Collection
Hotel Paradox, Autograph Collection Hotel
Hotel Paradox, Autograph Collection Santa Cruz
Hotel Paradox, Autograph Collection Hotel Santa Cruz

Frequently asked questions

What is the cancellation policy at Hotel Paradox, Autograph Collection?

Hotel Paradox, Autograph Collection offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Paradox, Autograph Collection?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Hotel Paradox, Autograph Collection on 24 Nov 2024 start from AU$156.54, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Paradox, Autograph Collection?

Yep, Hotel Paradox, Autograph Collection has a self car park for USD 30 per day.

Are there any beaches close to Hotel Paradox, Autograph Collection?

Yep, Hotel Paradox, Autograph Collection is a short 20-minute walk from Santa Cruz Main Beach.

Does Hotel Paradox, Autograph Collection have a pool?

Yep, and guests love it! Hotel Paradox, Autograph Collection has a pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella. The pool is open 8:00 AM to 10:00 PM.

What makes Hotel Paradox, Autograph Collection a romantic place to stay?

1 hot tub and a lounge bar, as well as deep-soaking baths in the guestrooms, all help set the scene for a romantic weekend at Hotel Paradox, Autograph Collection.

Is Hotel Paradox, Autograph Collection family-friendly?

You bet! With amenities such as a corner/local shop and a deli, as well as free infant beds and free extra beds in the guestrooms, it's no surprise that Hotel Paradox, Autograph Collection is a hit with families.

Are there hot tubs in the rooms at Hotel Paradox, Autograph Collection?

No, but there are deep-soaking baths in the guestrooms.

Does Hotel Paradox, Autograph Collection serve breakfast?

You bet, cooked-to-order brekkie is on offer daily between 7:00 AM and 11:30 AM.

Is there a free airport shuttle available at Hotel Paradox, Autograph Collection?

No, Hotel Paradox, Autograph Collection does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Paradox, Autograph Collection?

Yep, they've got a lounge bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Paradox, Autograph Collection?

Check-in begins at 4:00 PM. Check-out time is noon.

Are pets allowed at Hotel Paradox, Autograph Collection?

Dogs are welcome at Hotel Paradox, Autograph Collection, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 23 kg per pet.

Hotel Paradox, Autograph Collection Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 561 out of 1004 reviews" "
Rating 8 - Good. 204 out of 1004 reviews" "
Rating 6 - Okay. 118 out of 1004 reviews" "
Rating 4 - Poor. 66 out of 1004 reviews" "
Rating 2 - Terrible. 55 out of 1004 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

olga

Nice hotel but not satisfied with the service
the hotel was pet friendly which is a plus since we were traveling with our dogs, but the service was minimal. The room wasn’t done cleaning by 4pm.
Stayed 3 nights in Jul 2024

6/10 Okay

RICKY

Liked: Property conditions & facilities, room comfort
Pictures of rooms can be a little misleading…no balconies
Stayed 2 nights in Aug 2024

4/10 Poor

Gareth

Liked: Cleanliness, property conditions & facilities
Nice hotel, bad sleep.
The hotel is nice, but the sound of the lifts all night was bad. With two children it was a nightmare. The staff give us a refund as they knew it was a problem which they have every night!
Stayed 1 night in Aug 2024

10/10 Excellent

Michael

Stayed 2 nights in Aug 2024

8/10 Good

Nora

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service, room comfort
Stayed 3 nights in Aug 2024

8/10 Good

richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed the stay, nice room and pool area for family. Only complaint was a bad odor that seemed to be wafting into the room from the bathroom.
Stayed 2 nights in Aug 2024

6/10 Okay

Gina

Travelled with family and small children
A good visit, we enjoyed the pool and the beds were comfortable however our bathroom was falling apart and needed some renovations. Felt expensive for the quality of the room. Location was decent but not walkable to boardwalk with small kids. Restaurant staff very nice and we enjoyed the food by the pool.
Stayed 2 nights in Aug 2024

6/10 Okay

Alison

Liked: Cleanliness, staff & service
We were here at what is probably the busiest time of year, but the pool was packed, crowded, and noisy from 8am to 10pm. I could still hear kids running around noisily past 10:30pm. Rooms were not sound-proof. We were only here for one night while doing college tours, so it did not feel worth the price. I paid extra to get a hotel with a pool but it was so packed when we arrived that we never used it.
Stayed 1 night in Aug 2024

10/10 Excellent

Derrik

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Nadine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly. Staff was great.
Stayed 3 nights in Aug 2024

8/10 Good

Alyssa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I hadn't been back to this hotel since the pandemic, but it was still a fun and cool place. I could see more wear and tear in the rooms, more than 5 years ago when I was last there, but the staff was young and helpful and the overall vibe was great
Stayed 3 nights in Aug 2024

6/10 Okay

LISA

Lobby was inviting. Rooms a little small.
Stayed 1 night in Aug 2024

10/10 Excellent

Amanda

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family enjoyed lounging by the pool!
Stayed 1 night in Aug 2024

8/10 Good

Sandra

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love how pet friendly this property is! Our pooch joined us in our room, but also at the pool and restaurant. We also loved our meals at the hotel restaurant, both the indoor/poolside ambiance and delicious food and drinks!!
Stayed 1 night in Aug 2024

8/10 Good

eric

Liked: Cleanliness, property conditions & facilities
Nice place.
Stayed 3 nights in Jul 2024

8/10 Good

NANCY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

6/10 Okay

Ricardo

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

JOSEPH

Stayed 1 night in Jul 2024

8/10 Good

Rosemary

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The pictures of the rooms were somewhat deceptive, but the pool and amenities were fun. Beds were comfortable and the bathroom and shower were great. Downside was the restaurant, the food was only ok -- the staff just ignored us when we tried to order. Great location in downtown Santa Cruz.
Stayed 2 nights in Jul 2024

10/10 Excellent

Jeannine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I must say that my experience was amazing because of the high level of attention from every single staff member . The focus on customer service from the moment we arrived through the entire stay was top notch . Every single employee was pleasant and accommodating. And the food was off the hook ! I will stay there again . No doubt ! Best experience I have had since pre pandemic ! Thank you all !
Stayed 2 nights in Jul 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Sabrianne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Robyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pleasantly surprised when I arrived to the hotel and first walked into the lobby. The lobby and restaurant area was very nicely done and inviting. The staff member that checked us in was very friendly and helpful. We ended up having a slight issue with our reservation but the staff member more than took care of us and made it right. The room was good although there were some damaged areas that hadn’t been repaired. Someone prior to us pulled the toilet paper holder out of the wall and there was a large gap between the tile and where the water filler for the bathtub was. This did not effect our stay but was noticeable. We had breakfast at the restaurant the next morning and it was delicious. The options were excellent and the taste was to die for. Overall we had a great stay and would definitely recommend this hotel to anyone else loooijg.
Stayed 1 night in Jul 2024