4/10 Poor
Sviatlana
Travelled with partner
26 Aug 2024
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I’m baffled how this hotel passed my filters—I usually bookhotels rated 8 or higher. My expectations were high, but I booked quickly due to time constraints, thinking, "How bad could it be?" The pictures looked fine, the location was great, and parking was available for an extra fee.
However, the room we checked into was extremely outdated. The popcorn ceiling and moldy bathroom felt more like a $150 motel than a $300-per-night hotel. I decided to cut my losses and made a mental note not to book here again. But then we discovered that all the sockets were so loose we couldn’t charge our electronics. Fortunately, Shane at the front desk was fantastic—she found extension cords and even offered snacks to help. Despite her efforts, the 10:15 PM drilling really set the mood.
After contacting Expedia, the hotel promised to move us to a better room the next day. However, during a rainy weekend, they required us to check out by 11 AM and wait until 4 PM to check into the new room. When I asked if we could stay in the old room due to the rain, the owner responded with, "These are your options, and I can't stop the rain."At 3 PM, they called to say they had fixed the sockets, but after we had already packed and moved out, I wanted the better room they promised. Eventually, they moved us to a better room on the 10th floor, which was still outdated.
They tried to fix things, but this hotel is not as advertised. They should post real pictures and charge a price that reflects value
Sviatlana
Stayed 2 nights in Aug 2024