See all properties
Save

DoubleTree by Hilton Hotel & Suites Victoria

4.0 star property
Hotel with 2 restaurants, steps from Victoria Conference Centre
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for DoubleTree by Hilton Hotel & Suites Victoria

Exterior
Premium bedding, in-room safe, desk, laptop workspace
2 restaurants, breakfast, lunch, dinner served; Italian cuisine
Exterior
Coffee shop

Reviews

8.8 out of 10

Excellent

Guests liked:

Clean rooms, comfy beds, friendly staff

Popular amenities

  • Bar
    Bar
  • 24/7 front desk
    24/7 front desk
  • Room service
    Room service
  • Breakfast available
    Breakfast available
  • Gym
    Gym
  • Pet-friendly
    Pet-friendly

Explore the area

Map
777 Douglas Street, Victoria, BC, V8W 2B5
  • Victoria Conference Centre
    2 min walk
  • Victoria Royal Theatre
    4 min walk
  • Government Street
    4 min walk
  • Victoria, BC (YWH-Victoria Inner Harbour Seaplane Base)
    5 min walk

Room options

View all photos for Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
  • 35 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for King, Room, 1 King Bed, Non Smoking, View

Premium bedding, in-room safe, desk, laptop workspace

King, Room, 1 King Bed, Non Smoking, View

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
  • 37 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for 1 King 1 Bedroom Boardroom Suite - Water View

Premium bedding, in-room safe, desk, laptop workspace

1 King 1 Bedroom Boardroom Suite - Water View

Highlights

Separate dining area
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
  • 72 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Non Smoking

Highlights

Separate dining area
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
  • 47 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for King, Room, 1 King Bed, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

King, Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (First/Second Floor)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed (First/Second Floor)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Room, 2 Queen Beds, Accessible, Non Smoking

Room, 2 Queen Beds, Accessible, Non Smoking

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
  • 45 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for King, Family Suite, Kitchenette, View

Premium bedding, in-room safe, desk, laptop workspace

King, Family Suite, Kitchenette, View

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Kitchenette
  • 58 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking (Penthouse)

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Non Smoking (Penthouse)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
  • 116 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for King, Suite, Kitchenette, View

King, Suite, Kitchenette | Living area

King, Suite, Kitchenette, View

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Kitchenette
  • 47 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, City View

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for King, Suite, 2 Bedrooms, Kitchenette, View

Premium bedding, in-room safe, desk, laptop workspace

King, Suite, 2 Bedrooms, Kitchenette, View

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Kitchenette
  • 72 sq m
  • Mountain view
  • Sleeps 6
  • 2 King Beds

View all photos for King, Family Suite, 1 King Bed, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

King, Family Suite, 1 King Bed, Non Smoking

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
  • 58 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for King, Suite, Kitchenette

Premium bedding, in-room safe, desk, laptop workspace

King, Suite, Kitchenette

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Kitchenette
  • 47 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, View

Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking, View

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
  • 44 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking

Suite, 2 Queen Beds, Non Smoking

Suite, 2 Queen Beds, Non Smoking

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
  • 46 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Front of property - evening/night

Chateau Victoria Hotel and Suites

Pool
Hot tub
Pet-friendly
Free WiFi
4.6 out of 5, Wonderful, (1819)
The price is AU$243
for 1 night
includes taxes & fees
8 Dec - 9 Dec
Chateau Victoria Hotel and Suites

About the area

Victoria

DoubleTree by Hilton Hotel & Suites Victoria puts you in the heart of Victoria, steps from Victoria Conference Centre and within a 10-minute stroll of Victoria Harbour. Highlights at this hotel include in-room free WiFi, free high-speed Internet and LCD TVs. .The restaurant, Wake Up Breakfast, is open for breakfast. Humboldt Bar is the hotel's own cocktail bar. Added amenities include free Wi-Fi in public areas, a 24-hour gym and a coffee shop/cafe. Each morning buffet breakfast is served between 7:00 AM and 11 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .Sights within a 30-minute drive of this Downtown Victoria hotel include Victoria Clipper Ferry Terminal and Sidney-Washington State Ferry Terminal.

What's nearby

  • Victoria Conference Centre - 2 min walk - 0.2 km
  • Royal BC Museum - 5 min walk - 0.4 km
  • British Columbia Parliament Building - 7 min walk - 0.7 km
  • Victoria Harbour - 9 min walk - 0.8 km
  • Victoria Clipper Ferry Terminal - 13 min walk - 1.1 km

Getting around

  • Victoria, BC (YYJ-Victoria Intl.) - 32 min drive

Restaurants

  • ‪Q Restaurant at the Empress - ‬5 min walk
  • ‪Tea at the Empress - ‬5 min walk
  • ‪Sticky Wicket Pub & Restaurant - ‬2 min walk
  • ‪The Old Spaghetti Factory - ‬3 min walk
  • ‪Browns Socialhouse - ‬1 min walk

About this property

DoubleTree by Hilton Hotel & Suites Victoria

Hotel with 2 restaurants, steps from Victoria Conference Centre
There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. A 24-hour fitness centre, multilingual staff, and gift shops/newsstands are also featured at the business-friendly DoubleTree by Hilton Hotel & Suites Victoria. For a fee, parking is available.

This Victoria hotel is smoke free.

  • 181 guestrooms or units
  • 17 levels
  • 2 dining venues
  • Conference rooms
  • Built in 1965
  • Deli
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Gift shop
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
DoubleTree by Hilton Hotel & Suites Victoria offers 181 accommodations with laptop-compatible safes and a safe. Beds feature premium bedding. LCD televisions come with cable channels. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include complimentary toiletries and hairdryers.

This Victoria hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Hypo-allergenic bedding, an iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, Farsi, Filipino, French, Hindi, Spanish, Thai

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Valet parking on site (CAD 30 per day; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11 AM for a fee: CAD 28 for adults and CAD 23 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Bartholomew's Pub
  • Humboldt Bar
  • Stone Ground Pizza Co.
  • Wake Up Breakfast

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 17 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1965
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Fireplace in lobby
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Meal delivery service
  • Microwave
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 19

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: CAD 50.00 per pet, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CAD 20.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CAD 28 for adults and from CAD 23 for children
  • Valet parking fee: CAD 30 per day (in/out privileges)
  • Pet fee: CAD 50.00 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: CAD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation. Guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Executive House
Executive House Hotel
Executive House Hotel Victoria
Executive House Victoria
Executive Hotel Victoria
DoubleTree Hilton Hotel Victoria
DoubleTree Hilton Victoria
DoubleTree by Hilton Hotel & Suites Victoria Hotel
DoubleTree by Hilton Hotel & Suites Victoria Victoria
DoubleTree by Hilton Hotel & Suites Victoria Hotel Victoria

Frequently asked questions

What is the cancellation policy at DoubleTree by Hilton Hotel & Suites Victoria?

DoubleTree by Hilton Hotel & Suites Victoria offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at DoubleTree by Hilton Hotel & Suites Victoria?

As of 24 Nov 2024, prices found for a 1-night stay for 2 adults at DoubleTree by Hilton Hotel & Suites Victoria on 10 Dec 2024 start from AU$212.48, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at DoubleTree by Hilton Hotel & Suites Victoria?

Yep, DoubleTree by Hilton Hotel & Suites Victoria has valet parking with in/out privileges for CAD 30 per day.

What makes DoubleTree by Hilton Hotel & Suites Victoria a romantic place to stay?

A lounge bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at DoubleTree by Hilton Hotel & Suites Victoria.

Is DoubleTree by Hilton Hotel & Suites Victoria family-friendly?

You bet! With amenities such as a deli, as well as free infant beds in the guestrooms, it's no surprise that DoubleTree by Hilton Hotel & Suites Victoria is a hit with families.

Does DoubleTree by Hilton Hotel & Suites Victoria serve breakfast?

Yep, buffet breakfast is available daily from 7:00 AM to 11 AM.

Is there a free airport shuttle available at DoubleTree by Hilton Hotel & Suites Victoria?

No, DoubleTree by Hilton Hotel & Suites Victoria does not offer an airport shuttle service.

Is there a bar or restaurant at DoubleTree by Hilton Hotel & Suites Victoria?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at DoubleTree by Hilton Hotel & Suites Victoria?

Check-in begins at 4 PM. Check-out time is 11 AM.

Are pets allowed at DoubleTree by Hilton Hotel & Suites Victoria?

Dogs are welcome at DoubleTree by Hilton Hotel & Suites Victoria, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 23 kg per pet.

DoubleTree by Hilton Hotel & Suites Victoria Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 607 out of 1001 reviews" "
Rating 8 - Good. 252 out of 1001 reviews" "
Rating 6 - Okay. 71 out of 1001 reviews" "
Rating 4 - Poor. 39 out of 1001 reviews" "
Rating 2 - Terrible. 32 out of 1001 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Gary, Toronto

Liked: Cleanliness
Stayed 7 nights in Apr 2024

10/10 Excellent

Vilma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that there is my favourite coffee shop down the lobby
Stayed 1 night in Aug 2024

10/10 Excellent

Mona

Stayed 4 nights in Aug 2024

10/10 Excellent

Derek

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. The property was in a good location. Nice rooms.
Stayed 1 night in Aug 2024

10/10 Excellent

Sameer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was excellent. We had a large suite for the 5 people in my group. Very clean and well maintained. And the staff were extremely polite and helpful. Special mention to Janeth who gave us an early check in and to Winona who helped with dinner and sightseeing recommendations, thanks to both of them!
Stayed 1 night in Aug 2024

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was a great place to stay. Very walkable.
Stayed 1 night in Aug 2024

10/10 Excellent

Jiyu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place. The best room I have ever had with an incredible view of the city.
Stayed 1 night in Aug 2024

10/10 Excellent

Maggie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

david

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of our better choices
Very nice hotel in an excellent location. Easy to walk to lots of restaurants and attractions. Bus stops close by for the trip to Butchart Gardens. Only $5 per person round-trip (plus the cost of getting into the gardens). Restaurant on-site was really good and convenient too.
Stayed 4 nights in Aug 2024

10/10 Excellent

Susanne, Abbotsford

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay here again!
Stayed 1 night in Aug 2024

8/10 Good

Sophie

Liked: Cleanliness, property conditions & facilities
Loved the cookies on arrival and how close it was to everything 🙂
Stayed 2 nights in Aug 2024

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Very walkable
Stayed 3 nights in Aug 2024

10/10 Excellent

Maritza

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it was so close to the ferry station.
Stayed 1 night in Aug 2024

6/10 Okay

sheila

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Room was spacious and comfortable however was not expecting to woken up at 7am by the nearby construction! Staff were not very friendly not greeted with a smile and did not ask if we had a good visit when we checked out !
Stayed 2 nights in Aug 2024

10/10 Excellent

Felda, Calgary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are nice
Stayed 2 nights in Aug 2024

10/10 Excellent

Wade

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location in city center.
Stayed 4 nights in Aug 2024

10/10 Excellent

Evelien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Heike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location to downtown and parks. Clean and safe. Parking only with valet.
Stayed 1 night in Aug 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Bennet, Seattle Wa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hard to beat this location. Construction noise next door was a bit annoying because it begins at 7AM.
Stayed 2 nights in Aug 2024

6/10 Okay

Kyra

Liked: Cleanliness
Stayed 2 nights in Aug 2024

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our first trip to Victoria
The staff was friendly and very helpful in seeing our car up to charge. The hotel was clean and very comfortable. Perhaps the only thing I wish were different would be breakfast being included with the price of the room.
Stayed 4 nights in Aug 2024

6/10 Okay

ZHU

Travelled with family
Liked: Cleanliness, staff & service, amenities
location wise speaking, it is good. But nothing is included in the price (parking, breakfast, etc.), even no bottle water in the room - after checking in, I already asked the staff. They asked my room number and then confirmed it was correct (no bottle water is included), which was very strange. I wrote this in the check-in feeling via Expedia and I got 4 bottle waters the next day. But no refill in any of the coming days that I stayed. When I checked out, the staff asked how my stay was and I said it was basically good but somehow strange. He said it was because I booked the hotel via a 3rd party's app and they would encourage clients to book via their own app like most of other brands. But honestly don't think it was the reason - I could understand that there’s no point / night could be gained from their membership programme if booking from a 3rd party's app, but not bottle water.
Stayed 4 nights in Aug 2024

10/10 Excellent

Donna

Travelled with family and small children
We stayed in a two bedroom suite which was very nicely appointed, and very clean. The property is centrally located. Our suite was on the 14th floor facing the harbour with a gorgeous view! We would definitely stay here again. Our party consisted of 4 adults and 2 children so this suite particularly suited our needs.
Stayed 1 night in Aug 2024