Fairmont Empress (Victoria, CAN): Reviews & Deals from AU$349

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Edwardian Victoria hotel connected to the convention centre, steps from Maritime Museum of British Columbia

Dates

December 2024

January 2025

Overview
Rooms
Location
Policies

Wonderful

Guests liked:

Clean rooms, comfy beds, friendly staff

Popular amenities

Spa

Bar

Pet-friendly

Hot tub

Pool

Gym

Explore the area

721 Government St, Victoria, BC, V8W1W5

Government Street
1 min walk
Royal BC Museum
3 min walk
Victoria Bug Zoo
3 min walk
Victoria, BC (YWH-Victoria Inner Harbour Seaplane Base)
4 min walk

Room options

Premium bedding, minibar, in-room safe, desk

Fairmont Gold Deluxe City View 2 Queen

Highlights

Separate sitting area

Air conditioning

Executive Lounge

Flat-screen TV

Hypo-allergenic bedding

Blackout curtains

Portable fan

Premium bedding

35 sq m
City view
Sleeps 4
2 Queen Beds

Fairmont Gold Deluxe Harbour View 1 King

Highlights

Separate sitting area

Air conditioning

Executive Lounge

Flat-screen TV

Hypo-allergenic bedding

Blackout curtains

Portable fan

Premium bedding

30 sq m
Harbour view
Sleeps 3
1 King Bed

Fairmont Gold One Bedroom Suite City View 1 King

Highlights

Air conditioning

Club Lounge

Flat-screen TV

Hypo-allergenic bedding

Renovated in 2014

Portable fan

Separate bedroom

Blackout curtains

49 sq m
Sleeps 4
1 King Bed

Fairmont Harbour View 1 Queen

Highlights

Air conditioning

Flat-screen TV

Hypo-allergenic bedding

Blackout curtains

Portable fan

Premium bedding

Eco-friendly toiletries

Designer toiletries

26 sq m
Harbour view
Sleeps 2
1 Queen Bed

Fairmont City View 1 Queen

Highlights

Air conditioning

Flat-screen TV

Hypo-allergenic bedding

Blackout curtains

Portable fan

Premium bedding

Eco-friendly toiletries

Designer toiletries

26 sq m
City view
Sleeps 2
1 Queen Bed

Deluxe Harbour View 1 King

Highlights

Air conditioning

Flat-screen TV

Hypo-allergenic bedding

Blackout curtains

Portable fan

Premium bedding

Eco-friendly toiletries

Designer toiletries

36 sq m
Harbour view
Sleeps 2
1 King Bed

Deluxe City View 1 King

Highlights

Separate sitting area

Air conditioning

Flat-screen TV

Hypo-allergenic bedding

Blackout curtains

Portable fan

Premium bedding

Eco-friendly toiletries

36 sq m
City view
Sleeps 3
1 King Bed

Fairmont Gold Deluxe City View 1 King

Highlights

Air conditioning

Executive Lounge

Flat-screen TV

Hypo-allergenic bedding

Blackout curtains

Portable fan

Premium bedding

Eco-friendly toiletries

35 sq m
City view
Sleeps 2
1 King Bed

Fairmont Gold, Room, 1 Queen Bed, Non Smoking, City View

Highlights

Air conditioning

Flat-screen TV

Hypo-allergenic bedding

Blackout curtains

Portable fan

Premium bedding

Eco-friendly toiletries

Designer toiletries

City view
Sleeps 2
1 Queen Bed

Fairmont Gold Harbour View 1 King

Highlights

Air conditioning

Executive Lounge

Flat-screen TV

Hypo-allergenic bedding

Renovated in 2014

Blackout curtains

Portable fan

Premium bedding

30 sq m
Harbour view
Sleeps 2
1 King Bed

Junior Suite City View 1 King

Highlights

Separate sitting area

Air conditioning

Flat-screen TV

Hypo-allergenic bedding

Portable fan

Separate bedroom

Blackout curtains

Premium bedding

42 sq m
City view
Sleeps 3
1 King Bed

Fairmont Gold City View 1 King

Highlights

Air conditioning

Executive Lounge

Flat-screen TV

Hypo-allergenic bedding

Blackout curtains

Portable fan

Premium bedding

Eco-friendly toiletries

28 sq m
City view
Sleeps 2
1 King Bed

32-inch flat-screen TV with cable channels, TV, pay films

Executive Suite City View 1 King

Highlights

Air conditioning

Flat-screen TV

Hypo-allergenic bedding

Blackout curtains

Portable fan

Premium bedding

Eco-friendly toiletries

Designer toiletries

44 sq m
City view
Sleeps 4
1 King Bed

Deluxe City View 2 Queen

Highlights

Separate sitting area

Air conditioning

Flat-screen TV

Hypo-allergenic bedding

Blackout curtains

Portable fan

Premium bedding

Eco-friendly toiletries

31 sq m
City view
Sleeps 4
2 Queen Beds

Fairmont City View 2 Double

Highlights

Air conditioning

Flat-screen TV

Hypo-allergenic bedding

Blackout curtains

Portable fan

Premium bedding

Eco-friendly toiletries

Designer toiletries

22 sq m
City view
Sleeps 3
2 Double Beds

One Bedroom Suite City View 1 King

Highlights

Air conditioning

Flat-screen TV

Hypo-allergenic bedding

Portable fan

Separate bedroom

Blackout curtains

Premium bedding

Eco-friendly toiletries

51 sq m
City view
Sleeps 4
1 King Bed

Deluxe City View 1 Queen

Highlights

Separate sitting area

Air conditioning

Flat-screen TV

Hypo-allergenic bedding

Blackout curtains

Portable fan

Premium bedding

Eco-friendly toiletries

36 sq m
City view
Sleeps 3
1 Queen Bed

Fairmont City View 1 King

Highlights

Air conditioning

Flat-screen TV

Hypo-allergenic bedding

Blackout curtains

Portable fan

Premium bedding

Eco-friendly toiletries

Designer toiletries

26 sq m
City view
Sleeps 2
1 King Bed

Similar properties

Pool

Hot tub

Pet-friendly

Kids pool

for 1 night

includes taxes & fees

1 Dec - 2 Dec

About the area

Victoria

Fairmont Empress puts you in the heart of Victoria, connected to the convention centre and within steps of Maritime Museum of British Columbia and Victoria Bug Zoo. Highlights at this eco-friendly hotel include 2 restaurants, a full-service spa and an indoor swimming pool. .A day of pampering at Willow Stream Spa can include deep-tissue massages, body wraps and body scrubs along with aromatherapy and hydrotherapy. The restaurant, Q at the Empress, serves American cuisine and is open for breakfast, brunch, lunch and dinner. Q Bar is the hotel's own bar, serving drinks along with lunch and dinner. Enjoy the gym, Hot tub, sauna and pool loungers. 22604 square feet (2100 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a 24-hour business centre and limo/town car service. Additionally, you'll find free Wi-Fi in public areas, coffee/tea in a common area and laundry facilities. Each morning full breakfast is served between 6:30 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also valet parking, along with the convenience of a cruise terminal shuttle. .Sights within a 10-minute walk of this Downtown Victoria hotel include British Columbia Parliament Building and Victoria Harbour.

What's nearby

Royal BC Museum - 3 min walk
British Columbia Parliament Building - 4 min walk
Victoria Harbour - 6 min walk
Victoria Clipper Ferry Terminal - 9 min walk
Chinatown - 10 min walk

Getting around

Victoria, BC (YWH-Victoria Inner Harbour Seaplane Base) - 1 min drive

Restaurants

‪Milestones - ‬2 min walk
‪Q Restaurant at the Empress - ‬1 min walk
‪Tea at the Empress - ‬1 min walk
‪Starbucks - ‬4 min walk
‪Chocolats Favoris - ‬4 min walk

About this property

Fairmont Empress

Edwardian Victoria hotel connected to the convention centre, steps from Maritime Museum of British Columbia

Fairmont Empress offers its guests a full-service spa, an indoor pool, and a health club. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a 24-hour business centre, meeting rooms, and limo/town car service. Event space at this hotel measures 22604 square feet (2100 square metres) and includes conference space. A hot tub, a sauna, and spa services are also featured at the eco-certified Fairmont Empress. Parking is available for a fee.

Smoking is allowed in designated areas at this Edwardian Victoria hotel.

431 guestrooms or units

8 levels

2 dining venues

Conference rooms

22604 sq ft of conference space

2100 sq. m of conference space

Built in 1908

Poolside lounge chairs

Charging station for electric cars

Business centre (24 hours)

Conference space

Breakfast available (surcharge)

Coffee in lobby

Dry cleaning

Self-service laundry

Front desk (24 hours)

Express check-in

Express check-out

Staff members are multilingual

Storage area for luggage

Front desk safe

Car service

Tour and ticket information

Concierge

Wedding services available

Terrace

Garden

Outdoor picnic space

Gift shop

Beauty salon

Newspapers in lobby (free)

On-site shopping

Bellhop

Lift

Smoking in designated areas

Water dispenser

Bar or lounge

Fairmont Empress offers 431 air-conditioned accommodations with minibars and a safe. Beds feature premium bedding. 32-inch flat-screen televisions come with cable channels and pay-per-view films. Bathrooms include baths or showers, dressing gowns, slippers and designer toiletries.

In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include free newspapers and coffee/tea makers. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Willow Stream Spa has 11 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.

Awards and affiliations

Eco-certified property

This property participates in Biosphere – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

The property is a member of Historic Hotels of the World.

Languages

Arabic, Chinese (Mandarin), Danish, English, Filipino, French, German, Italian, Japanese, Korean, Malay, Portuguese, Russian, Spanish

Property amenities

Internet

Available in all rooms: WiFi (CAD 14.95 per night)
In-room WiFi speed: 25+ Mbps
Available in some public areas: Free WiFi

Parking and transport

Electric car charging station on site
Cruise terminal shuttle (surcharge)
Ferry terminal shuttle (surcharge)
Limo/town car service
Parking on site (CAD 35 per day; includes in/out privileges)
Valet parking on site (CAD 49 per day; includes in/out privileges)

Food and drink

Daily full breakfast available 6:30 AM to 11:00 AM for a fee: CAD 20 to 40 for adults and CAD 10 to 20 for children
2 restaurants
A bar/lounge
Coffee and tea in common areas

Restaurants on site

Lobby Lounge
Q at the Empress
Q Bar

Family friendly

Indoor pool
Laundry facilities
Travel cot

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk
Vending machine
Water dispenser

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services

Business services

22,604 square feet of conference space
24-hour business centre
Meeting rooms

Outdoors

Garden
On the waterfront
Picnic area
Pool loungers
Terrace
Vegetable garden

Full-service spa

11 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hot/mineral springs
Hydrotherapy
Manicures/pedicures
Prenatal massages
Sauna
Spa open daily
Spa tub
Sports massages
Steam room
Swedish massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices
Lift
Wheelchair accessible (may have limitations)

100% renewable energy
8 floors
At least 10% of profits reinvested in community and sustainability
At least 80% lighting from LEDs
At least 80% of food locally-sourced
At least 80% organic food
Ballroom
Banquet hall
Biodegradable coffee stirrers available
Biodegradable drinking straws available
Built in 1908
Comprehensive food waste policy
Comprehensive recycling policy
Designated smoking areas
Edwardian architecture
Humane treatment of captive wild animals
Local artist showcase
Locally-owned and organised tours and activities
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drink bottles
No plastic water bottles
Reusable cups
Reusable tableware
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Blackout drapes
Hypo-allergenic bedding
Premium bedding

Bathroom

Bathtub or shower
Designer toiletries
Dressing gowns
Hair dryer
Private bathroom
Slippers
Towels provided

Entertainment

32-inch flat-screen TV with cable channels
Pay films

Food and drink

Coffee/tea maker
Electric kettle
Minibar

Air conditioning
Cleaning products are eco-friendly
Desk
Desk chair
Eco-friendly toiletries
Energy-saving switches in guestrooms
Free daily newspapers
Iron/ironing board
LED lighting
Phone
Portable fan
Recycling
Safe
Water-efficient showers
Window screens

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Express check-in available

Minimum check-in age - 19

Check-out

Check-out before 11 AM

Contactless check-out

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

For more details, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities or services will be unavailable from January 6 2025 to January 17 2025 (dates subject to change):

Hot springs
Recreation facilities
Sauna
Swimming pool

Access methods

Staffed front desk

Pets

Pets are welcome and stay free
Maximum 2 pets
Food and water bowls are available
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

Children are welcome.

Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.

Rollaway/extra beds are not available.

Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for full breakfast: approximately CAD 20 to 40 for adults and CAD 10 to 20 for children
Fee for in-room wireless Internet: CAD 14.95 per night (rates may vary)
Self-parking fee: CAD 35.00 per day (in/out privileges)
Valet parking fee: CAD 49.00 per day (in/out privileges)
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards and cash

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Cashless transactions are available

This property uses solar energy, plus a grey water recycling system

Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

We should mention

Pool access available from 5:00 AM to 11:00 PM
Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Up to 3 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
To make arrangements for your pet, contact the property directly using the information on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Empress Fairmont

Fairmont Empress

Fairmont Empress Hotel

Fairmont Empress Hotel Victoria

Fairmont Empress Victoria

Empress Hotel Victoria

Fairmont Hotel Empress

Fairmont Hotel Victoria

Fairmont Victoria

The Fairmont Empress Hotel Victoria

Victoria Fairmont

The Fairmont Empress

Fairmont Empress Hotel

Fairmont Empress Victoria

Fairmont Empress Hotel Victoria

Frequently asked questions

What is the cancellation policy at Fairmont Empress?

Fairmont Empress offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Fairmont Empress?

As of 17 Nov 2024, prices found for a 1-night stay for 2 adults at Fairmont Empress on 8 Dec 2024 start from AU$348.9, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Fairmont Empress?

Yep, Fairmont Empress has a self car park with in/out privileges for CAD 35.00 per day.

Is there a spa on site at Fairmont Empress?

Yep, Willow Stream Spa is available for guests. It has a hot tub, a steam room, a sauna and hot springs. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as sports massages.

Does Fairmont Empress have a pool?

Fairmont Empress has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 5:00 AM to 11:00 PM. The swimming pool will be unavailable from January 6 2025 to January 17 2025 (dates subject to change).

What luxury perks are available at Fairmont Empress?

Fairmont Empress features a full-service spa, a health club and an indoor pool.

What makes Fairmont Empress a romantic place to stay?

1 hot tub and couples spa treatments, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Fairmont Empress.

Is Fairmont Empress family-friendly?

You bet! With amenities such as children's meals and laundry facilities, as well as travel cots in the guestrooms, it's no surprise that Fairmont Empress is a hit with families.

Does Fairmont Empress serve breakfast?

You bet, full brekkie is available daily from 6:30 AM to 11:00 AM.

Is there a free airport shuttle available at Fairmont Empress?

No, Fairmont Empress does not offer an airport shuttle service.

Is there a bar or restaurant at Fairmont Empress?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Fairmont Empress?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at Fairmont Empress?

Furry friends are welcome at Fairmont Empress, with food and water bowls on offer. Just so you know, there's a limit of 2 pets.

Fairmont Empress Reviews

9.0

Wonderful

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

6/10 Okay

Jack

Travelled with group

19 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I felt that the price is based on reputation rather than value. For 700 plus dollars per night you would expect to get a better view than looking on the near by buildings roof

Stayed 2 nights in Aug 2024

10/10 Excellent

Austin A

Travelled with partner

18 Aug 2024

Liked: Staff & service, property conditions & facilities

Very beautiful place to visit and felt very safe

Stayed 3 nights in Aug 2024

10/10 Excellent

Connie, Calgary

18 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I spent 4 days in this iconic hotel Aug 12 -16 to celebrate my 64th birthday. I wanted to visit Victoria one more time. I spent August on the Island in my youth camping on Qualicum Beach. I have been very ill the past 3 years, I was missing birthdays with my nephew, his 26th the day before. We are Leo's who love luxury. My niece & fiancé moved to Victoria for school and won't come home, they have inspired us all. I wanted to spoil them fierce they are my heart and my nephew is my soul mate. I wanted to make a new memory with him because we lost my sister 6 yrs ago. We were magical trio of fun. The Empress from the moment you arrive is also magic, the gardens, views, staff, lobbies, decor, dining, bar & other guests are perfection. Everyone visiting this property is instantly transported to joyous & peaceful. The staff at the Empress masterfully welcomes you & takes care of you at every level. The dining is superb from breakfast til dinner and we had every Empress gin cocktail they create (my goal). This is place is worth every penny so by all means splurge & treat yourself at least once in your life.

Stayed 4 nights in Aug 2024

10/10 Excellent

Mimi, Prineville

Travelled with partner

18 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Best beautiful place!! Gold level is the best with wonderful staff!!!

Stayed 2 nights in Aug 2024

8/10 Good

John

Travelled with partner

18 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Easy walkable areas BUT full of non hotel guest groups and non guest people in all areas. Guests were advised to show room key to enter the hotel and that never once was asked of us. I felt unsafe and areas were definitely not quiet. Went to tea and the bathroom close by was filled by non hotel or tea guests. It was very dirty. And unfortunately we won’t be back.

Stayed 4 nights in Aug 2024

10/10 Excellent

Shazia

18 Aug 2024

Stayed 1 night in Aug 2024

10/10 Excellent

John McDonald

17 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Aug 2024

10/10 Excellent

phillip j

16 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Classic Victorian hotel in best location!

Stayed 2 nights in Aug 2024

10/10 Excellent

George

16 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

You must treat yourself to the Fairmont!

Everything about the Fairmont is a experience..They offered us a upgrade at check in called the Gold program..It included a private area with drinks and snacks and appetizers with breakfast for 70 dollars..We really enjoyed it..The breakfast was wonderful with something for everyone

Stayed 1 night in Aug 2024

10/10 Excellent

Shawn

16 Aug 2024

Liked: Staff & service

Stayed 2 nights in May 2024

10/10 Excellent

Simon

16 Aug 2024

Liked: Cleanliness

Stayed 1 night in Aug 2024

8/10 Good

Erica

16 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Aug 2024

8/10 Good

Kirill

16 Aug 2024

Liked: Cleanliness, staff & service

Key location, variety of food options and activities

Stayed 3 nights in Aug 2024

10/10 Excellent

Leland John

Travelled with partner

15 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We loved all the flowers and how clean the property was. The staff were very friendly and willing to go out of their way to help you.

Stayed 7 nights in Aug 2024

10/10 Excellent

Rebecca

Travelled with partner

15 Aug 2024

Liked: Property conditions & facilities

Unbelievable staff and atmosphere . Stayed on the gold floor and absolute adored our stay . No reason to ever leave!!!!!best stay ever

Stayed 4 nights in Aug 2024

10/10 Excellent

Catherine

14 Aug 2024

Stayed 3 nights in Aug 2024

8/10 Good

Izumi

14 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Aug 2024

10/10 Excellent

Amanda, WOODINVILLE

Travelled with partner

14 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great stay. Perfectly located in the center of the harbor. Pick up area for many tours, walking distance to the Victoria Clipper and many restaurants. We loved our stay and of course get a high tea at the Empress.

Stayed 1 night in Aug 2024

10/10 Excellent

Robert

Travelled with partner

13 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

WowWow

Stayed 1 night in Aug 2024

6/10 Okay

Edward, SNOHOMISH

Travelled with partner

13 Aug 2024

Liked: Cleanliness, staff & service, amenities

During my stay at the Fairmont Empress, I encountered an issue with the air conditioner in my room, which unfortunately leaked. The hotel staff were very friendly and did their best to address the situation, which I appreciated. Despite their efforts, it seemed like the area around the air conditioner remained a bit damp throughout my stay. While the staff were great and really tried to help, the issue with the air conditioner did impact my experience.

Stayed 2 nights in Aug 2024

10/10 Excellent

Emily

Travelled with family and small children

13 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The Fairmont Empress, and Victoria, have a "Disneyland" quality to them with the staff being very attentive to your needs and the property being impeccably maintained. It is very family friendly and right on the Harbor so that you can walk along the water, to the wharf, and other shops and restaurants. We have been to Victoria before but this was our first stay at the Fairmont and we will definitely stay here again.

Stayed 4 nights in Aug 2024

10/10 Excellent

Desmond

12 Aug 2024

Liked: Cleanliness, property conditions & facilities

Typically stay here once a year. Have never been disappointed. Great location, wonderful gardens and facilities

Stayed 5 nights in Aug 2024

10/10 Excellent

Richard

12 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The flowers on the property are amazing!

Stayed 3 nights in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family

12 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Aug 2024

10/10 Excellent

Manoharan

Travelled with family, Business traveller

11 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice place to stay

Stayed 2 nights in May 2024

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Fairmont Empress

Photo gallery for Fairmont Empress

Reviews

Wonderful

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Deluxe City View 2 Queen

Highlights

View all photos for Fairmont City View 2 Double

Fairmont City View 2 Double

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View all photos for One Bedroom Suite City View 1 King

One Bedroom Suite City View 1 King

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View all photos for Deluxe City View 1 Queen

Deluxe City View 1 Queen

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View all photos for Fairmont City View 1 King

Fairmont City View 1 King

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Similar properties

Hotel Grand Pacific

About the area

Victoria

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Fairmont Empress

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Family friendly

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