Subteniente Lopez Av. México, entre Calle Oaxaca y Calle Revolución, Santa Elena, QROO, 77965
Chetumal Ferry Terminal
14 min drive
Laguna Milagros
16 min drive
Laguna Bacalar Ecological Park
33 min drive
Chetumal, Quintana Roo (CTM-Chetumal Intl.)
14 min drive
Room options
View all photos for Family Quadruple Room, Garden View
Family Quadruple Room, Garden View
Highlights
Garden
Individually furnished
Individually decorated
Air conditioning
TV
Private bathroom
Electric kettle
Free bottled water
Sleeps 4
2 Queen Beds
View all photos for Family Quadruple Room, Lagoon View
Family Quadruple Room, Lagoon View
Highlights
Garden
Individually furnished
Individually decorated
Air conditioning
TV
Private bathroom
Electric kettle
Free bottled water
Lagoon view
Sleeps 4
2 Queen Beds
View all photos for Habitación Sencilla, 1 cama matrimonial, vista al jardín
Habitación Sencilla, 1 cama matrimonial, vista al jardín
Highlights
Garden
Individually furnished
Individually decorated
Air conditioning
TV
Private bathroom
Electric kettle
Free bottled water
Sleeps 2
1 Queen Bed
About the area
Santa Elena
At Hotel Lagoon, you'll be 10.9 km (6.7 mi) from Palacio Municipal De Othon P. Blanco and 11.6 km (7.2 mi) from Chetumal Ferry Terminal. Highlights at this hotel include a restaurant, an outdoor swimming pool and free self-parking. .This pet-friendly hotel offers free WiFi in public areas, a 24-hour front desk and a terrace. Additionally, you'll find a free manager's reception, coffee/tea in a common area and laundry facilities. There's also the convenience of free parking nearby. .In proximity to this 3-property class Santa Elena hotel you'll find Lake Bacalar.
What's nearby
Chetumal Ferry Terminal - 14 min drive - 11.7 km
Laguna Milagros - 16 min drive - 12.1 km
Cenote Azul - 26 min drive - 29.1 km
Cenote Cocalitos - 27 min drive - 29.3 km
Laguna Bacalar Ecological Park - 33 min drive - 34.7 km
Getting around
Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 14 min drive
Restaurants
Enchiladas Huastecas - 8 min drive
Go To Fly - 11 min drive
Antojitos Tortas y Tacos Lulu - 9 min drive
La Eufemia - 11 min drive
Maya Luum - 9 min drive
About this property
Hotel Lagoon
Hotel in Santa Elena with 24-hour front desk and outdoor pool
There's a restaurant on site. A free manager's reception is offered daily. Public spaces have free WiFi. An outdoor pool, a terrace, and tour/ticket assistance are also featured at Hotel Lagoon. Self parking is free.
Smoking is allowed in designated areas at this 3-star Santa Elena hotel.
12 guestrooms or units
Manager's reception (free)
Poolside lounge chairs
Coffee in lobby
Dry cleaning
Self-service laundry
Front desk (24 hours)
Storage area for luggage
Tour and ticket information
Terrace
Garden
Outdoor picnic space
Newspapers in lobby (free)
Smoking in designated areas
Dining venue
Hotel Lagoon offers 12 air-conditioned accommodations, with complimentary bottles of water. Each accommodation is individually furnished and decorated. Satellite televisions are provided.
Bathrooms include a shower. This Santa Elena hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
No lift
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Room amenities
Bedroom
Bedsheets provided
Bathroom
Private bathroom
Shampoo
Shower
Soap
Toilet paper
Towels provided
Entertainment
32-inch TV with satellite channels
Food and drink
Electric kettle
Free bottled water
More
Air conditioning
Individual decor
Individual furnishings
Window screens
Policies
Check-in
Check-in start time: 2:00 PM; check-in end time: 4:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18
Check-out
Check-out before noon
Contactless check-out
Special check-in instructions
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation
Access methods
Staffed front desk
Pets
Pets: MXN 200 per pet, per night, plus a deposit of MXN 200 per night
Only dogs and cats are allowed
Maximum 2 (weight limit: 66 lb per pet)
Certain rooms only
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
Service animals are exempt from fees.
Children and extra beds
Children are welcome.
Payment types
Important information
Fees
Guests will be asked to pay the following charges at the property:
A tax is imposed by the city: MXN 13.03 per accommodation, per night
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Pet deposit: MXN 200 per night
Pet fee: MXN 200 per pet, per night
Service animals are exempt from fees
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions.
We should mention
Pool access available from 9:00 AM to 10:00 PM
Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
Property is also known as
Hotel Lagoon Hotel
Hotel Lagoon Santa Elena
Hotel Lagoon Hotel Santa Elena
Frequently asked questions
Is parking available at Hotel Lagoon?
Yep, Hotel Lagoon has a free self car park.
How much does it cost to stay at Hotel Lagoon?
As of 2 Apr 2025, prices found for a 1-night stay for 2 adults at Hotel Lagoon on 4 Apr 2025 start from AU$64.07, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Are there any beaches close to Hotel Lagoon?
The closest beach to Hotel Lagoon is Dos Mulas (11.9 km).
Does Hotel Lagoon have a pool?
Hotel Lagoon has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 9:00 AM to 10:00 PM.
Is there a free airport shuttle available at Hotel Lagoon?
No, Hotel Lagoon does not offer an airport shuttle service.
Is there a bar or restaurant at Hotel Lagoon?
Yep, you can grab a meal at Hotel Lagoon's onsite restaurant.
What time are check-in & check-out at Hotel Lagoon?
Check-in begins at 2:00 PM. Check-out time is noon.
Hotel Lagoon Reviews
Reviews
8.0
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
A great place to stay as you travel to or from Belize: very close to the border. We stayed two nights. Enjoyed the view of a lagoon, swam in the small pool, visited Chetumal and a couple of other nearby communities that face lagoons. Excellent breakfast!
I was far from what we could see in the pictures, the bathroom was poorly clean and they had no extra towels.
The A/C unit needed maintenance.
They didn´t clean the room as a regular hotel will do.
Absolutely a wonderful place. Friendly atmosphere great rooms The pool was fantastic the yard is beautiful. Loved having access to coffee all day ;) staff is amazing. The parrot entertaining and the dog made you comfortable...
Its relatively small hotel but quite quaint. The staff was very friendly and provided to our needs. Breakfast was amazing, the quesedilla was superb 👌! The lagoon view was picturesque and the pool was relaxing. My family and I enjoy every moment of it.
I wanted a large room with 2 beds and They gave a room toward the lagoon. Number 10 is the last room in the row and had a nice porch that faced the lagoon. We enjoyed sitting on the porch and looking the the lagoon.