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Crowne Plaza Dubai Deira, an IHG Hotel

5.0 star property
Luxury Dubai hotel in Deira with 3 restaurants
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Crowne Plaza Dubai Deira, an IHG Hotel

Outdoor pool, open 7:00 AM to 9:00 PM, pool umbrellas, pool loungers
Point of interest
Point of interest
Point of interest
Cafe

Reviews

8.2 out of 10

Very good

Popular amenities

  • Pool
  • Bar
  • Spa
  • Room service
  • Parking included
The price is AU$180
includes taxes & fees
21 Dec - 22 Dec

Explore the area

Map
Salahuddin Road, Deira, Dubai, 8668
  • Al Ghurair Centre
    13 min walk
  • Tiki Bar
    1 min walk
  • Salah Al Din Station
    8 min walk
  • Dubai (DXB-Dubai Intl.)
    13 min drive

Room options

View all photos for Suite, 1 Bedroom, Club lounge access (Business Lounge Access)

Premium bedding, pillow-top beds, minibar, in-room safe

Suite, 1 Bedroom, Club lounge access (Business Lounge Access)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
  • 61 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Smoking

Premium bedding, pillow-top beds, minibar, in-room safe

Suite, 1 Bedroom, Smoking

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LED TV
  • 72 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Premium bedding, pillow-top beds, minibar, in-room safe

Junior Suite, 1 King Bed

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room

Premium bedding, pillow-top beds, minibar, in-room safe

Premium Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Premium bedding
  • 32 sq m
  • City view
  • Sleeps 3
  • 1 Single Bed

View all photos for Junior Suite, 1 King Bed

Premium bedding, pillow-top beds, minibar, in-room safe

Junior Suite, 1 King Bed

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Smoking

Premium bedding, pillow-top beds, minibar, in-room safe

Standard Room, 1 King Bed, Smoking

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Premium bedding
  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Royal Suite, 2 Bedrooms

Room amenity

Royal Suite, 2 Bedrooms

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 256 sq m
  • Sleeps 7
  • 2 King Beds

View all photos for Standard Room

Premium bedding, pillow-top beds, minibar, in-room safe

Standard Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Premium bedding
  • 32 sq m
  • City view
  • Sleeps 3
  • 1 Single Bed

View all photos for Standard Room, 1 King Bed, Accessible Bathtub

Standard Room, 1 King Bed, Accessible Bathtub

Standard Room, 1 King Bed, Accessible Bathtub

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Premium bedding
  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed, Smoking

Premium bedding, pillow-top beds, minibar, in-room safe

Presidential Suite, 1 King Bed, Smoking

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 92 sq m
  • City view
  • Sleeps 5
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, pillow-top beds, minibar, in-room safe

Standard Room, 1 King Bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Premium bedding
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Club lounge access

Premium bedding, pillow-top beds, minibar, in-room safe

Standard Room, 1 King Bed, Club lounge access

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LED TV
  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

About the area

Dubai

A luxury stay in the heart of Dubai awaits you at Crowne Plaza Dubai Deira, an IHG Hotel. You'll be 1.1 km (0.7 mi) from Al Ghurair Centre and 3.4 km (2.1 mi) from Gold Souk. Highlights at this family-friendly hotel include 3 restaurants, 2 bars/lounges and a full-service spa. .A day of pampering can include deep-tissue massages, hot stone massages and body wraps along with aromatherapy and reflexology. The restaurant, Spice Island, serves international cuisine and is open for breakfast, brunch, lunch and dinner. Harrys is the hotel's own bar, serving drinks along with lunch and dinner. Enjoy the outdoor swimming pool, gym, sauna and kids' swimming pool. 15037 square feet (1397 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a 24-hour business centre. Plus you'll find free Wi-Fi in public areas, a snack bar/deli and coffee/tea in a common area. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also free valet parking, along with the convenience of a free beach shuttle. .Sights within a 10-minute drive of this 5-property class Deira hotel include Dubai Creek and Dubai Frame.

What's nearby

  • Al Ghurair Centre - 13 min walk
  • City Centre Deira - 4 min drive
  • Gold Souk - 5 min drive
  • BurJuman Mall - 6 min drive
  • Dubai World Trade Centre - 8 min drive

Getting around

  • Salah Al Din Station - 8 min walk
  • Dubai (DXB-Dubai Intl.) - 13 min drive

Restaurants

  • ‪Tiki Bar - ‬1 min walk
  • ‪Sonamu 소나무 - ‬5 min walk
  • ‪Lamesa - ‬4 min walk
  • ‪Mr. Wok - ‬4 min walk
  • ‪Yuraku Izakaya - ‬4 min walk

About this property

Crowne Plaza Dubai Deira, an IHG Hotel

Luxury Dubai hotel in Deira with 3 restaurants
Crowne Plaza Dubai Deira, an IHG Hotel offers its guests a full-service spa, an outdoor pool, and a health club. There are 3 restaurants and 3 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business centre and meeting rooms. Event space at this hotel measures 15037 square feet (1397 square metres) and includes a conference centre. A children's pool, a sauna, and spa services are also featured at the luxury Crowne Plaza Dubai Deira, an IHG Hotel. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Dubai hotel.

  • 1 building
  • 300 guestrooms or units
  • 6 levels
  • 3 dining venues
  • 2 bars or lounges
  • 3 coffee shops
  • Conference rooms
  • 15037 sq ft of conference space
  • 1397 sq. m of conference space
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Lift
  • Smoking in designated areas
  • Bar by the pool
Crowne Plaza Dubai Deira, an IHG Hotel offers 300 accommodations with iPod docking stations and minibars. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. LED televisions come with satellite channels. Bathrooms include a separate bath and shower with a rainfall showerhead, dressing gowns, slippers and bidets.

This Dubai hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include laptop-compatible safes and free newspapers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves with a trip to the on-site spa, which has 2 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Languages

Arabic, Azerbaijani, Chinese (Mandarin), English, Filipino, French, German, Hindi, Indonesian, Korean, Russian, Serbian, Spanish, Thai, Turkish, Urdu, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free beach shuttle
  • Free shopping centre shuttle
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: AED 60 per person
  • 2 bars/lounges
  • 3 coffee shops/cafes
  • 3 restaurants
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Aquarium Lounge
  • Brioso
  • Harrys
  • Spice Island
  • Tiki Bar

Family friendly

  • Children's pool
  • Free cot
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (15,037 square foot of space)
  • Meeting rooms

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 steps to reach entrance
  • Lift (180 centimetre wide door)
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (122 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • IPod dock
  • LED TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2:00 AM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Crowne Plaza Dubai Deira, an IHG Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for AED 100.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AED 60 per person
  • Rollaway bed fee: AED 100.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a security system
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Carte Blanche and Eurocard. Cash is not accepted. For guests' safety, the property includes a smoke detector and a security system in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Pool access available from 7:00 AM to 9:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Crowne Plaza Dubai Deira
Crowne Plaza Hotel Dubai Deira
Crowne Plaza Deira Hotel Dubai
Crowne Plaza Dubai Deira Hotel
Crowne Plaza Dubai Deira
Crowne Plaza Dubai Deira, an IHG Hotel Hotel
Crowne Plaza Dubai Deira, an IHG Hotel Dubai
Crowne Plaza Dubai Deira, an IHG Hotel Hotel Dubai

Frequently asked questions

What is the cancellation policy at Crowne Plaza Dubai Deira, an IHG Hotel?

Crowne Plaza Dubai Deira, an IHG Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Crowne Plaza Dubai Deira, an IHG Hotel?

As of 18 Dec 2024, prices found for a 1-night stay for 2 adults at Crowne Plaza Dubai Deira, an IHG Hotel on 21 Dec 2024 start from AU$171.54, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Crowne Plaza Dubai Deira, an IHG Hotel?

Yep, Crowne Plaza Dubai Deira, an IHG Hotel has a free self car park and free valet parking.

Are there any beaches close to Crowne Plaza Dubai Deira, an IHG Hotel?

The closest beach to Crowne Plaza Dubai Deira, an IHG Hotel is Jumeirah Beach (15.3 km).

Is there a spa on site at Crowne Plaza Dubai Deira, an IHG Hotel?

Yep, there is an onsite spa at Crowne Plaza Dubai Deira, an IHG Hotel. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as sports massages.

Does Crowne Plaza Dubai Deira, an IHG Hotel have a pool?

Crowne Plaza Dubai Deira, an IHG Hotel has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 7:00 AM to 9:00 PM.

What luxury perks are available at Crowne Plaza Dubai Deira, an IHG Hotel?

Crowne Plaza Dubai Deira, an IHG Hotel features a full-service spa, a health club and an outdoor pool. All guestrooms come with pillowtop beds, premium bedding and 24-hour room service.

What makes Crowne Plaza Dubai Deira, an IHG Hotel a romantic place to stay?

A bar and 24-hour room service, as well as rainfall showerheads and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Crowne Plaza Dubai Deira, an IHG Hotel.

Is Crowne Plaza Dubai Deira, an IHG Hotel family-friendly?

You bet! With amenities such as a children's pool and children's meals, as well as free infant beds in the guestrooms, it's no surprise that Crowne Plaza Dubai Deira, an IHG Hotel is a hit with families.

Does Crowne Plaza Dubai Deira, an IHG Hotel serve breakfast?

Yeah, buffet breakfast is available daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Crowne Plaza Dubai Deira, an IHG Hotel?

No, Crowne Plaza Dubai Deira, an IHG Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Crowne Plaza Dubai Deira, an IHG Hotel?

Yep, they've got a poolside bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Crowne Plaza Dubai Deira, an IHG Hotel?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Crowne Plaza Dubai Deira, an IHG Hotel?

No, pets and service animals are not allowed.

Crowne Plaza Dubai Deira, an IHG Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 389 out of 852 reviews" "
Rating 8 - Good. 279 out of 852 reviews" "
Rating 6 - Okay. 94 out of 852 reviews" "
Rating 4 - Poor. 45 out of 852 reviews" "
Rating 2 - Terrible. 45 out of 852 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Tareq

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the hotel location as it was close to any area i wanted to be at. The shower ( water pressure was extremely Low).
Stayed 4 nights in Sep 2024

6/10 Okay

Paul

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
This is a hotel for SMOKERS! Hotel room smelled extremely smoky (cigarettes) particularly in the bathroom despite being on the ‘non smoking floor’.Third floor was a smoking floor and the smoke wafts up to the 4th floor (non smoking floor) easily. Really not impressive especially when there is allergy to cigarettes. Room for 2 people with only 1 bathrobe. Obviously the reservation was clearly made for 2 pax. No shower/hand gel in either container in bathroom!! (And no other soap options). No shower cap. Wifi hit and miss. Loading unloading at front door extremely difficult. When we checked out there were hotel guests, guests for an Indian wedding in the ballroom, 2 ambulances, 2 fire trucks, very few parking places in order to load cars with luggage. Not impressed with hotel layout at all. Will definitely NOT return.
Stayed 2 nights in Sep 2024

6/10 Okay

Juan, Ronkonkoma

Travelled with group
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The hotel location is very convenient to use public transportation and roam around the city. The Salah Al Din metro station on the Green Line is a few blocks away from the hotel. I stayed on October 2017 for the first time and now on August 2024. Its location was the key to stay for a second time there. But the hotel needs a lot of TLC care. I notice nothing had changed since. The decoration needs an improvement as well as the hallways and rooms carpet a good shampoo cleaning will do. The bathroom shower walls and under the sink are full of mold, somethings that makes one think twice before to use them. I requested the shampoo dispenser to be refilled three times, but it was never done. Eventhough, there is a sign of no smoking allowed in the room, but the room has a very strong cigarette smoking smell. Frontdesk attention was good at check in and out. Breakfast food. They have a nice variety for you to choose from. Bar service they serve alcohol. The bartender knows how to prepare good drinks , and the food was good as well.
Stayed 4 nights in Aug 2024

10/10 Excellent

Fahad

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean and the staff are friendly.
Stayed 2 nights in Aug 2024

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
I always enjoy my stay here, easy access to all areas and transport links. Staff are very friendly and will help resolve any issue. Food is good and rooms clean.
Stayed 1 night in Aug 2024

4/10 Poor

Hasan

Stayed 1 night in Aug 2024

6/10 Okay

Yordanos

Liked: Cleanliness, amenities, property conditions & facilities
I like the cleanliness of the hotel. I didn't like it because my room wasn't available until 7pm. I was tired and wanted to take a nap and shower. It took them long time to get my room ready.
Stayed 1 night in Jul 2024

8/10 Good

Fahad

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleaneness is really good
Stayed 4 nights in Jul 2024

8/10 Good

Mohammed

Liked: Staff & service
Stayed 3 nights in Jun 2024

10/10 Excellent

Loveness

Stayed 3 nights in Jun 2024

10/10 Excellent

Nawaf

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 3 nights in Jun 2024

8/10 Good

Anna-Liisa

Stayed 7 nights in Mar 2024

10/10 Excellent

Yanina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024

4/10 Poor

THOY CHONG

Stayed 6 nights in Feb 2024

10/10 Excellent

SHOEB

Stayed 4 nights in Feb 2024

4/10 Poor

Ubaidullah

Travelled with partner
Comparing to other crown plaza, it is not a great place to stay.
Stayed 2 nights in Feb 2024

6/10 Okay

Tunesia

Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2024

4/10 Poor

Ian

Business traveller
Disliked: Cleanliness, staff & service
I thought the overall experience was OK. The hotel is beginning to look tired. I sent some clothing off for laundry and when it was eventually delivered, a member of staff asked me to pay for the service in cash. When I explained I didn't have any cash on me, he asked me to check in my wallet. I have been travelling for over 40 years on business and have never been asked to pay cash for this type of service. The worst part of this story is I had to get out the shower to answer the door.
Stayed 1 night in Jan 2024

4/10 Poor

Ian

Stayed 6 nights in Jan 2024

6/10 Okay

Guy

Liked: Cleanliness, staff & service, room comfort
Deira is awesome!
Overall, I enjoyed my stay and would recommend to others. However, I specifically booked this hotel for the sauna, which was closed for repairs. Staff were pleasant and accommodating.
Stayed 2 nights in Jan 2024

2/10 Terrible

Azizbek, Rego Park

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel is horrendous and does not deserve a 5-star rating. Our room was on the first floor (110), and apparently, we're quite close to the hotel's club, as we could hear loud music from 10 pm to 3 am every single night. I complained to the manager, and he offered my family to move to another room. However, because my grandma had already settled in and due to a disability, it would have been highly inconvenient for her to change rooms. Moreover, housekeeping there does a poor job, except for Shwe — she was a sweetheart and deserves to work at a much better place. I had to talk to the housekeeping manager on the third day to ensure the cleanliness of the room. The cherry on top is that our safe malfunctioned quite frankly every day since we moved in. Overall, I do not recommend this hotel to anyone. There are definitely better options available in the city. Do not stay here. P.S. WiFi here is crap, too.
Stayed 8 nights in Jan 2024

6/10 Okay

Reza

Travelled with family
Liked: Cleanliness, staff & service
Excellent infrastructure, Below standard rooms
The moment you step into the hotel you love the infrastructure, modern look and service at the reception. The pleasure and expectations of having booked a five star hotel for your family is lost when you step into the room. The room and more specifically the small toilet and bath tub is well below the standard of even a 4 star hotel. The room and amenities are old. Breakfast was more like in a food court. Long delays at egg station, failed coffee machines, soft butter not served in ice and above all difficulty of finding a free table due to very high occupancy. Pool and Gym are OK.
Stayed 6 nights in Jan 2024

10/10 Excellent

Gerhard

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great service and excellent room. Close to airport, but a bit far from attractions in Dubai.
Stayed 1 night in Nov 2023

6/10 Okay

Vinita

Disliked: Property conditions & facilities
Hotel needs some maintenance plus breakfast restaurant is not managed properly. Not enough staff to manage guest.
Stayed 5 nights in Nov 2023

10/10 Excellent

Irene

Stayed 3 nights in Nov 2023