4/10 Poor
Geoff
Travelled with family
14 Dec 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel is huge and if you like crowds and conventions this place is for you but rooms are small.
On check in my wife and daughter were ushered to self serve checkin. I waited in the crowded foyer with our bags for some 25mins. It took a very long time and a language barrier plus the staff member was pushy and unhelpful. I did notice plenty of people lined up well after my wife leave quickly after being checked in at the front counter. Why!
The bathroom was like an old cruise ship. A step up into it and then a small high sided bath with a shower curtain on a rail. Old outdated and we are sure there was mold in there.
Views of Mt Fuji from 35th floor were something to smile about. The hotel has several shops which are mostly too expensive. There is a foodcourt but in comparison to other venues it's expensive to eat there.
There's a 7/11 on site and it's good and extremely busy.
Our booking for 2 Adults and our 16yr old daughter was incorrectly booked by the site and I had to argue to get the couch made into a bed with bedding. Somehow when i booked it the system somehow changed my daughters age to 0. The discussion I had with the person became immediately heated. There was an expectation we would need to pay 5,000 Yen extra per night and when I asked to speak to the Manager she said " I am the Manager!"
Discussions occurred between parties and they conceded we wouldn't be charged extra. Laundry also inconvenient
The bag drop well managed and staff were good at that area.
Geoff
Stayed 4 nights in Dec 2024
