4/10 Poor
Natasha
Travelled with family and small children
23 Aug 2024
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It was not clear in the property description that the majority of facilities offered onsite are not included in the room cost. The outdoor pool, kids play and mini golf are all additional costs. If I’d known this I would have opted to stay at the Disneyland hotel as it was all the additional kids facilities that swayed me to book the Sheraton. Additionally you should know that the outdoor pool is not only an (exorbitant in my opinion - approx $55 aud per person for 2.5 hrs) additional cost but you need to make a reservation in advance and there were no reservations left during our 3 night stay on arrival. Although this may have been a blessing in disguise as we then found out that any sun lounge, umbrella seat or cabana is an additional cost again. The club lounge, however, is definitely value for money. The rest of the restaurants onsite were very expensive. There’s also no proper convenience store (7-11, family mart etc) so if you have kids definitely bring snacks with you. The hotel is a very easy walk to the Disneyland monorail and about 15 mins to the gate. Overall if it was clearer how the hotel works when I booked I wouldn’t have been so disappointed and would have booked the Disneyland hotel instead.
Natasha
Stayed 3 nights in Aug 2024