Sheraton Grande Tokyo Bay Hotel (Tokyo, JPN): Reviews & Deals from AU$289

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Bayside Urayasu hotel in Maihama with a full-service spa

Dates

January 2025

February 2025

Indoor pool, seasonal outdoor pool, pool loungers

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Bar

Pool

Spa

Pet-friendly

Room service

includes taxes & fees

17 Feb - 18 Feb

Explore the area

1-9 Maihama, Urayasu, Chiba-ken, 279-0031

Tokyo Disney Resort®
‪2 min walk‬
Tokyo Disneyland®
‪17 min walk‬
Ikspiari
‪3 min drive‬
Tokyo (HND-Haneda)
‪31 min drive‬

Room options

Room, Multiple Beds

Highlights

Balcony or patio

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Free cots/infant beds

Mini-fridge

Flat-screen TV

40 sq m
Sleeps 6
6 Single Beds

Room, 2 Double Beds

Highlights

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Free cots/infant beds

Mini-fridge

Flat-screen TV

Pillow-top bed

38 sq m
Sleeps 2
2 Double Beds

Grand Room, Multiple Beds, Balcony

Highlights

Balcony or patio

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Free cots/infant beds

Mini-fridge

Flat-screen TV

40 sq m
Sleeps 4
4 Single Beds

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Double Beds

Highlights

Balcony

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Free cots/infant beds

Mini-fridge

Flat-screen TV

36 sq m
Sleeps 2
2 Double Beds

Room, Multiple Beds

Highlights

Balcony

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Free cots/infant beds

Mini-fridge

Flat-screen TV

40 sq m
Sleeps 4
4 Single Beds

Grand Room, 2 Double Beds, Balcony

Highlights

Balcony or patio

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Free cots/infant beds

Mini-fridge

Flat-screen TV

36 sq m
Sleeps 2
2 Double Beds

Standard Room, Multiple Beds, Balcony

Highlights

Balcony or patio

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Free cots/infant beds

Mini-fridge

Flat-screen TV

40 sq m
Sleeps 4
4 Single Beds

Room, 2 Double Beds, Balcony

Highlights

Balcony

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Free cots/infant beds

Mini-fridge

Flat-screen TV

36 sq m
Sleeps 2
2 Double Beds

Room, 2 Double Beds (Dog Friendly)

Highlights

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Free cots/infant beds

Mini-fridge

Flat-screen TV

Pillow-top bed

36 sq m
Sleeps 2
2 Double Beds

Club Suite, 1 Double Bed, Balcony

Highlights

Balcony

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Club Lounge

Free cots/infant beds

Mini-fridge

72 sq m
Sleeps 6
1 Double Bed

Club Suite, 2 Double Beds, Balcony

Highlights

Balcony or patio

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Executive Lounge

Free cots/infant beds

Mini-fridge

72 sq m
Sleeps 2
2 Double Beds

Premium Room, 1 Double Bed

Highlights

Balcony

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Club Lounge

Free cots/infant beds

Mini-fridge

56 sq m
Sleeps 5
1 Double Bed

Club Room, 3 Single Beds

Highlights

Balcony

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Executive Lounge

Free cots/infant beds

Mini-fridge

36 sq m
Sleeps 3
3 Single Beds

Club Room, 2 Double Beds

Highlights

Balcony

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Executive Lounge

Free cots/infant beds

Mini-fridge

36 sq m
Sleeps 2
2 Double Beds

Club Room, Multiple Beds

Highlights

Balcony

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Executive Lounge

Free cots/infant beds

Mini-fridge

40 sq m
Sleeps 4
4 Single Beds

Room, 3 Single Beds

Highlights

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Free cots/infant beds

Mini-fridge

Flat-screen TV

Pillow-top bed

38 sq m
Sleeps 3
3 Single Beds

Grand Room, 3 Single Beds, Balcony

Highlights

Balcony

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Free cots/infant beds

Mini-fridge

Flat-screen TV

36 sq m
Sleeps 3
3 Single Beds

Room, Multiple Beds

Highlights

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Free cots/infant beds

Mini-fridge

Flat-screen TV

Pillow-top bed

38 sq m
Sleeps 4
4 Single Beds

Room, 3 Single Beds

Highlights

Balcony

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Free cots/infant beds

Mini-fridge

Flat-screen TV

36 sq m
Sleeps 3
3 Single Beds

Room, 3 Single Beds, Balcony

Highlights

Balcony

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Free cots/infant beds

Mini-fridge

Flat-screen TV

36 sq m
Sleeps 3
3 Single Beds

Standard Room, 3 Single Beds, Balcony

Highlights

Balcony or patio

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Free cots/infant beds

Mini-fridge

Flat-screen TV

36 sq m
Sleeps 3
3 Single Beds

Room, 3 Single Beds (Dog Friendly)

Highlights

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Free cots/infant beds

Mini-fridge

Flat-screen TV

Pillow-top bed

36 sq m
Sleeps 3
3 Single Beds

Standard Room, 2 Double Beds, Balcony

Highlights

Balcony or patio

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Free cots/infant beds

Mini-fridge

Flat-screen TV

36 sq m
Sleeps 2
2 Double Beds

Executive Suite, 2 Double Beds

Highlights

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Free cots/infant beds

Mini-fridge

Flat-screen TV

Pillow-top bed

Sleeps 2
2 Double Beds

Similar properties

Pool

Hot tub

Spa

Free WiFi

for 1 room

includes taxes & fees

4 Feb - 5 Feb

About the area

Urayasu

A luxury stay in Urayasu awaits you at Sheraton Grande Tokyo Bay Hotel. Within steps you'll find Tokyo Disney Resort® and Tokyo Disneyland® within a 20-minute stroll. Highlights at this family-friendly hotel include 3 coffee shops/cafes, a full-service spa and a restaurant. .A day of pampering can include massages and facials. The café, Grand Café, serves international cuisine and is open for breakfast, lunch and dinner. For a drink, you can stop by the hotel's own lounge bar. Enjoy the indoor swimming pool, 24-hour gym, sauna and seasonal outdoor swimming pool. 17567 square feet (1632 square metres) of event facilities include 14 meeting rooms and conference space, and other business amenities include a 24-hour business centre and limo/town car service. Other amenities include free Wi-Fi in public areas, a children's swimming pool and a snack bar/deli. Each morning buffet breakfast is served between 6:30 AM and 10:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also self parking, along with the convenience of free train pick-up service. .Attractions within a 10-minute drive of this 4.5-property class Maihama hotel include Tokyo DisneySea® and Tokyo Bay.

What's nearby

Tokyo Disney Resort® - 2 min walk
Tokyo Disneyland® - 17 min walk
Ikspiari - 3 min drive
Tokyo DisneySea® - 4 min drive
Kasai Rinkai Park - 7 min drive

Getting around

Urayasu Maihama Station - 4 min drive
Bayside Station - 6 min walk
Tokyo (HND-Haneda) - 31 min drive

Restaurants

‪トゥモローランド・テラス - ‬8 min drive
‪シェラトンクラブラウンジ - ‬5 min walk
‪カスバ・フードコート - ‬13 min walk
‪スリーピーホエール・ショップ - ‬14 min walk
‪サルタンズ・オアシス - ‬12 min walk

About this property

Sheraton Grande Tokyo Bay Hotel

Bayside Urayasu hotel in Maihama with a full-service spa

Sheraton Grande Tokyo Bay Hotel offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site, as well as 3 coffee shops/cafes and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre, 14 meeting rooms, and limo/town car service. Event space at this hotel measures 17567 square feet (1632 square metres) and includes conference space. A children's pool, a seasonal outdoor pool, and a 24-hour fitness centre are also featured at the luxury Sheraton Grande Tokyo Bay Hotel. A train station pick-up shuttle and A train station drop-off shuttle are free. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4.5-star Urayasu hotel is smoke free.

1016 guestrooms or units

12 levels

3 coffee shops

17567 sq ft of conference space

1632 sq. m of conference space

Built in 1988

Deli

Poolside lounge chairs

Business centre (24 hours)

Conference space

Breakfast available (surcharge)

Dry cleaning

Self-service laundry

Front desk (24 hours)

Express check-out

Storage area for luggage

Front desk safe

Car service

Tour and ticket information

Concierge

Wedding services available

Games room or arcade

Corner/local shop

Terrace

Garden

Gift shop

Beauty salon

Newspapers in lobby (free)

Television in lobby

On-site shopping

Bellhop

Lift

No smoking on site

Bar or lounge

Dining venue

Sheraton Grande Tokyo Bay Hotel offers 1016 air-conditioned accommodations with a safe and coffee/tea makers. Each accommodation is individually furnished and decorated. Pillowtop beds feature down duvets and premium bedding. 32-inch flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit with a rainfall showerhead, slippers, designer toiletries and bidets.

This Urayasu hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is offered on a daily basis and change of bedsheets can be requested.

The on-site spa has 3 treatment rooms, including rooms for couples. Services include massages and facials. The spa is open daily.

Languages

Chinese (Mandarin), English, Japanese, Korean

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Return airport shuttle (surcharge) from 8:00 AM to 6:00 PM on request
Free 24-hour train station pick-up and drop-off shuttle
Limo/town car service
Parking on site (JPY 3,100 per day)
Limited on-site parking
Wheelchair-accessible parking available

Food and drink

Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: JPY 4,000 per person
3 coffee shops/cafes
A bar/lounge
A restaurant
Snack bar/deli

Restaurants on site

Asuka
Galleria Café
Grand Café
Teppanyaki Restaurant
Toastina

Things to do

24-hour gym
Arcade/game room
Children's pool
Full-service spa
Games
Indoor pool
Mini golf
Playground
Sauna
Seasonal outdoor pool
Shopping
Table tennis
Tennis
TV in common areas

Family friendly

Arcade/game room
Children's pool
Free cot
Grocery/convenience store
Indoor pool
Laundry facilities
Mini golf
Mini-fridge
Playground
Seasonal outdoor pool
Snack bar/deli
Soundproofed rooms

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Gift shop/newsstand
Grocery/convenience store
Hair salon
Laundry facilities
Luggage storage
Safe at front desk
Vending machine

Guest services

Change of bedsheets (on request)
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Porter/bellhop
Tour and ticket assistance
Wedding services

Business services

14 meeting rooms
17,567 square feet of conference space
24-hour business centre
Computer station

Outdoors

Garden
On the bay
Pool loungers
Terrace

Full-service spa

3 treatment rooms
Couples treatment rooms
Facials
Massage
Spa open daily

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
20 accessible parking spaces
Doorbell and phone notification
Grab bar in bathtub (71 centimetre high)
Grab bar near toilet (69 centimetre high)
Height-adjustable showerhead
Lever door handles
Lift (110 centimetre wide door)
Low-height electrical sockets in bathroom
Phone accessibility kit
Stair-free path to entrance
Visual fire alarm
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchairs on site

Room amenities

Bedroom

Down comforter
Free cot
Pillowtop mattress
Premium bedding

Bathroom

Bidet
Designer toiletries
Hair dryer
Private bathroom
Rainfall showerhead
Shower/bathtub combination
Slippers
Towels provided

Entertainment

32-inch flat-screen TV with cable channels

Food and drink

24-hour room service
Coffee/tea maker
Electric kettle
Mini-fridge

Air conditioning
Desk
Electrical adapters
Energy-saving switches in guestrooms
Heating (climate-controlled)
Individual decor
Individual furnishings
Iron/ironing board
LED lighting
Phone
Recycling
Safe
Soundproofed rooms
Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Minimum check-in age - 20

Check-out

Check-out before noon

Contactless check-out

Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival

This property doesn't offer after-hours check-in

For more details, please contact the property using the information on the booking confirmation

Check-in and luggage storage are available at the service counter on the 1st floor at Tokyo Disney Resort Welcome Centre, located next to JR Maihama Station, open 8 AM-3 PM.

A scheduled power outage will take place on February 26 from midnight to 5 AM. All facilities that use power, including air conditioning and hot water will not be available during this time. The room service and Grand Cafe Bar will close at 11 PM on February 25, 2025.

A breakfast surcharge applies for children 4 years and above in breakfast-inclusive rate plans.

Access to this property's seasonal pool is available by reservation only. For more information, please contact the property.

Renovations and closures

The following facilities or services will be unavailable from February 12 2025 to February 14 2025 (dates subject to change):

Swimming pool

Access methods

Staffed front desk

Pets

Pets: JPY 8000 per pet, per night, plus a deposit of JPY 8000 per night
Only dogs are allowed
Maximum 2 (weight limit: 33 lb per pet)
Food and water bowls are available
Certain rooms only, restrictions apply
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: from approximately JPY 4000 per person
Airport shuttle fee: JPY 30000 per person (return)
Self-parking fee: JPY 3100 per day
Pet deposit: JPY 8000 per night
Pet fee: JPY 8000 per pet, per night
Service animals are exempt from fees
Facilities fee: JPY 1100 per person, per day and includes use of: swimming pool

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Union Pay. Cash is not accepted. For guests' safety, the property includes a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

The seasonal pool will open in July and close in September.
Pool access available from 9:00 AM to 8:30 PM
Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

Sheraton Grande

Sheraton Grande Bay

Sheraton Grande Tokyo

Sheraton Grande Tokyo Bay Htl

Sheraton Grande Tokyo Bay Htl Hotel

Sheraton Grande Tokyo Bay Htl Hotel Urayasu

Sheraton Grande Tokyo Bay Htl Urayasu

Sheraton Tokyo Bay

Sheraton Tokyo Bay Grande

Sheraton Tokyo Grande

Sheraton Grande Tokyo Bay Hotel Urayasu

Sheraton Grande Tokyo Bay Hotel

Sheraton Grande Tokyo Bay Urayasu

Sheraton Grande Tokyo Bay

Sheraton Urayasu

Urayasu Sheraton

Sheraton Grande Tokyo Bay Hotel Japan/Urayasu

Sheraton Grande Tokyo Bay

Sheraton Grande Tokyo Bay Hotel Hotel

Sheraton Grande Tokyo Bay Hotel Urayasu

Sheraton Grande Tokyo Bay Hotel Hotel Urayasu

Frequently asked questions

What is the cancellation policy at Sheraton Grande Tokyo Bay Hotel?

Sheraton Grande Tokyo Bay Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sheraton Grande Tokyo Bay Hotel?

As of 21 Jan 2025, prices found for a 1-night stay for 2 adults at Sheraton Grande Tokyo Bay Hotel on 17 Feb 2025 start from AU$289.26, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sheraton Grande Tokyo Bay Hotel?

Yep, Sheraton Grande Tokyo Bay Hotel has a self car park for JPY 3100 per day. Onsite parking is limited.

Are there any beaches close to Sheraton Grande Tokyo Bay Hotel?

The closest beach to Sheraton Grande Tokyo Bay Hotel is Odaiba Beach Park (9.1 km).

Is there a spa on site at Sheraton Grande Tokyo Bay Hotel?

Yep, there is an onsite spa at Sheraton Grande Tokyo Bay Hotel. You'll enjoy services like facials.

Does Sheraton Grande Tokyo Bay Hotel have a pool?

Take your pick from a seasonal outdoor pool, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 9:00 AM to 8:30 PM (Seasonal outdoor pool open from July to September). The swimming pool will be unavailable from February 12 2025 to February 14 2025 (dates subject to change).

What makes Sheraton Grande Tokyo Bay Hotel a romantic place to stay?

Couples spa treatments and a lounge bar, as well as rainfall showerheads and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Sheraton Grande Tokyo Bay Hotel.

Is Sheraton Grande Tokyo Bay Hotel family-friendly?

You bet! With amenities such as a children's pool and a playground, as well as free infant beds in the guestrooms, it's no surprise that Sheraton Grande Tokyo Bay Hotel is a hit with families.

Does Sheraton Grande Tokyo Bay Hotel serve breakfast?

Yeah, guests adore the buffet brekkie here! Served daily from 6:30 AM to 10:00 AM, this is the perfect spot to fuel up for a big day of adventure.

Is there a free airport shuttle available at Sheraton Grande Tokyo Bay Hotel?

No, but there's an airport shuttle that runs from 8:00 AM - 6:00 PM on request for a fee.

Is there a bar or restaurant at Sheraton Grande Tokyo Bay Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Sheraton Grande Tokyo Bay Hotel?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Sheraton Grande Tokyo Bay Hotel?

Dogs are welcome at Sheraton Grande Tokyo Bay Hotel, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 15 kg per pet.

Sheraton Grande Tokyo Bay Hotel Reviews

8.6

Excellent

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

10/10 Excellent

Amy

Travelled with family

6 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great for visiting Tokyo Disney

Stayed 3 nights in Dec 2024

10/10 Excellent

Drew

Travelled with family and small children

22 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Great

Stayed 5 nights in Oct 2024

8/10 Good

Lukas

Travelled with family

20 Oct 2024

Liked: Cleanliness, staff & service, amenities

Great place to stay for disney parks, no convenience store like the hilton has, hotel food very expensive, the video game arcade is fantastic though. Hotel and rooms are dated

Stayed 3 nights in Oct 2024

10/10 Excellent

Danette

18 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Close to Disney. Great shuffle service from airport.

Stayed 3 nights in Sep 2024

10/10 Excellent

Kha

Travelled with family and small children

15 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent hotel

Stayed 4 nights in Oct 2024

10/10 Excellent

Veronica

13 Oct 2024

Stayed 7 nights in Sep 2024

10/10 Excellent

Priti

12 Oct 2024

Stayed 2 nights in Sep 2024

10/10 Excellent

Andy

Travelled with family

12 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Oct 2024

10/10 Excellent

Steve

Travelled with family

8 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great property right next to Disney, staff were fantastic

Stayed 5 nights in Sep 2024

10/10 Excellent

Shannon

Travelled with partner

6 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Went to Tokyo Disney with Husband, great location, beautiful room overlooking the Bay. Only stayed one night, but definitely would come again and stay longer.

Stayed 1 night in Sep 2024

6/10 Okay

Verified traveller

6 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice on paper not that exciting of a place to stay

The hotel looks great on paper. But when you stay there you’ll notice lots of issues in terms of experience. Starting with the food and bar. The roof bar / restaurant is only available for club members. Leaving you with only a choice of Starbucks-like cafe, a buffet only restaurant or another restaurant literally had 3-4 food items on the menu. So there was really no place to chill out and have a drink. The garden is largely abandoned with no drink service. The pool itself was on par with public swimming pool. Adequate but not nice. It’s too bad the hotel doesn’t treat itself like a resort. Rather it’s a hotel with lots of amenities on paper, that you can’t really use.

Stayed 1 night in Sep 2024

10/10 Excellent

Jeffrey, Norco

Travelled with partner

6 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We stayed in the Park wing, which was excellent. The carpets in the other wing could be recreated. The room was huge. The location was great, just a short walk across the street to the Disney monorail or a shuttle bus that made the rounds every 20 minutes or so. The location was so convenient that 10 minutes after leaving the Tokyo Disneyland park we were back at our hotel. There are 2 small convenience stores, Disney gift shops and places to eat on site. A great location for a Disney vidit

Stayed 3 nights in Sep 2024

8/10 Good

Kylie, Upper Caboolture

4 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Lovely room

Stayed 1 night in Sep 2024

10/10 Excellent

Mizami

Travelled with family

2 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Had a great stay. Great shuttle service to monorail to access Disney parks. Would stay again!

Stayed 1 night in Oct 2024

4/10 Poor

Danielle

Travelled with family

1 Oct 2024

Staff were inflexible, extra payment is required to use facilities such as pool, playground, minigolf. Buffet dinner was not worth the money - scant mexican for 7500 yen per adult (didn’t include softdrinks/coffee/tea)

Stayed 1 night in Sep 2024

6/10 Okay

Bernadette

Travelled with partner

30 Sept 2024

Liked: Staff & service

Hotel location is very convenient for visiting Disney. Public areas are lovely, guest bedrooms (3rd floor) are dated and need renovation. Pool area looked fabulous, disappointing that there was an extra charge and outdoor seating was fenced off. This is not ideal for guests who want a short swim or to sit outside when taking a break from the theme parks.

Stayed 2 nights in Aug 2024

10/10 Excellent

Noe

Travelled with group

29 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to be

Amazing, close distance to DisneyLand/Sea using the monorail. Breakfast service is amazing. Not all staff seem to speak English well.

Stayed 1 night in Sep 2024

10/10 Excellent

Raymond

Travelled with family

28 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent location

Hotel made sure there was a baby cot in the room. Luggage was taken care of and the room was excellent. Very close to Disney parks via the disney train line.

Stayed 3 nights in Sep 2024

4/10 Poor

Terry

Travelled with family

27 Sept 2024

Liked: Cleanliness

Disliked: Amenities, property conditions & facilities

Extra for the outdoor pool. No beach or access as pictures indicate. Regular pool is only open 10 to 7.sonot even useful. Broken ac

Stayed 4 nights in Sep 2024

10/10 Excellent

Mona

27 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Sep 2024

10/10 Excellent

Jennifer

Travelled with family

26 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Close to Disneyland and very convenient.

Stayed 1 night in Sep 2024

10/10 Excellent

Sam

Travelled with family

26 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

What an amazing resort for the kids and Family!! If you’re in Tokyo to visit Disneyland / DisneySea this is the place to stay at. Kids were so entertained all the time and its across the road from the monorail station.

Stayed 2 nights in Sep 2024

6/10 Okay

Luis

Travelled with family

24 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Excellent property if you want to be close to Disneyland! Beds are ok. Room size was ok. Staff was friendly. Food was ok. Price was a little on the high side. Nonetheless, great ok stay for what i needed it for.

Stayed 10 nights in Sep 2024

10/10 Excellent

Leimomi

Travelled with family

23 Sept 2024

Liked: Cleanliness, property conditions & facilities, room comfort

Disney Welcome Center - Staff to Return Passport

Disappointing lack of consideration in the handling of the check-in “passport return” at the Disney Welcome Center. We are seniors and to experience the heart-attack moment of high levels of worry anxiety was way more than we anticipated. Not to mention, the extreme inconvenience of tracking down the property to get someone to understand that the passport was not returned by the Disney Welcome Center Sheraton (DWCS) check-in staff. The confusion is with the first DWCS staff taking the passport to make a copy, who never returned to check on us, but kept checking-in other guests. Only to be greeted by the second DWCS staff securing our information, handling the luggage to the hotel, and providing an envelope packet with the property’s keys, breakfast vouchers/information, then sent us off. In the mist, we were extremely “happy” because of the expedite attention and being on-site that we followed her instructions and left to shop/eat without realizing that the passport was not returned in the envelope packet. The property had the passport for 3 whole days and did not leave a message light on one of the room’s 3 telephones, nor did they slip a note under the door asking us to report to the front desk for the passport. The luggage was delivered to the room, so why not the passport? We discovered the missing passport when checking into the Tokyo hotel. Luckily, it wasn’t late evening, so we quickly returned to Tokyo Disneyland in the haze of the work crowd.

Stayed 2 nights in Sep 2024

10/10 Excellent

Briseida

23 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Love it ❤️

Stayed 3 nights in Sep 2024

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