See all properties
Save

The Strings by InterContinental Tokyo, an IHG Hotel

5.0 star property
Luxury Tokyo hotel in Minato with 3 restaurants
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Strings by InterContinental Tokyo, an IHG Hotel

City view
View from room
1 bedroom, premium bedding, down duvets, minibar
Bar (on property)
3 restaurants, breakfast, lunch, dinner served; Italian cuisine

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Bar
  • Housekeeping
  • Room service
  • Gym
  • Air conditioning
  • Breakfast available
The price is AU$573
includes taxes & fees
5 Jan - 6 Jan 2025

Explore the area

Map
26-32/F Shinagawa East One Tower, 2-16-1 Konan, Tokyo, Tokyo-to, 108-0000
  • Meiji Gakuin University
    3 min drive
  • Outback Steakhouse
    1 min walk
  • Shinagawa Station
    8 min walk
  • Tokyo (HND-Haneda)
    21 min drive

Room options

View all photos for Premium Room, 1 King Bed, Club lounge access

Premium Room, 1 King Bed, Club lounge access

Premium Room, 1 King Bed, Club lounge access

Highlights

Air conditioning
Club Lounge
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 38 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Premium Room, 1 King Bed

Premium Room, 1 King Bed

Highlights

Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Pillow menu
Down duvet
Blackout curtains
  • 32.5 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Single Beds

Suite, 2 Single Beds

Suite, 2 Single Beds

Highlights

Air conditioning
Club Lounge
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 70 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Suite, 1 King Bed

1 bedroom, premium bedding, down duvets, minibar

Suite, 1 King Bed

Highlights

Air conditioning
Club Lounge
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 70 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room

1 bedroom, premium bedding, down duvets, minibar

Classic Room

Highlights

Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Pillow menu
Down duvet
Blackout curtains
  • 23 sq m
  • City view
  • Sleeps 2
  • 1 Single Bed

View all photos for Premium Room, 2 Single Beds

1 bedroom, premium bedding, down duvets, minibar

Premium Room, 2 Single Beds

Highlights

Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Pillow menu
Down duvet
Blackout curtains
  • 32.5 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Suite, 1 Bedroom (Dining Area, Top Floor)

View from room

Suite, 1 Bedroom (Dining Area, Top Floor)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Club Lounge
Free cots/infant beds
Fridge
Dining table
TV
  • 104 sq m
  • City view
  • Sleeps 3
  • 1 Single Bed

View all photos for Classic Room, 1 King Bed

1 bedroom, premium bedding, down duvets, minibar

Classic Room, 1 King Bed

Highlights

Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Pillow menu
Down duvet
Blackout curtains
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Club lounge access (Luxury Bath, View)

City view

Premium Room, 1 King Bed, Club lounge access (Luxury Bath, View)

Highlights

Air conditioning
Club Lounge
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 35.5 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 Double Bed

1 bedroom, premium bedding, down duvets, minibar

Classic Room, 1 Double Bed

Highlights

Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Pillow menu
Down duvet
Blackout curtains
  • 23 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Room, 2 Single Beds, Club lounge access

1 bedroom, premium bedding, down duvets, minibar

Premium Room, 2 Single Beds, Club lounge access

Highlights

Air conditioning
Club Lounge
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 40 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Premium Room, 2 Single Beds (Bath Shower Combination)

Premium Room, 2 Single Beds (Bath Shower Combination)

Premium Room, 2 Single Beds (Bath Shower Combination)

Highlights

Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Pillow menu
Down duvet
Blackout curtains
  • 38 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Premium Room

1 bedroom, premium bedding, down duvets, minibar

Premium Room

Highlights

Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Pillow menu
Down duvet
Blackout curtains
  • 35.5 sq m
  • City view
  • Sleeps 2
  • 1 Single Bed

View all photos for Classic Room, 1 King Bed, City View

View from room

Classic Room, 1 King Bed, City View

Highlights

Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Pillow menu
Down duvet
Blackout curtains
  • 31.5 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

The Prince Park Tower Tokyo - Preferred Hotels & Resorts, LVX Collection

Spa
Free WiFi
Restaurant
Air conditioning
4.7 out of 5, Exceptional, (1018)
The price is AU$813
for 1 room
includes taxes & fees
2 Jan - 3 Jan
The Prince Park Tower Tokyo - Preferred Hotels & Resorts, LVX Collection

About the area

Tokyo

A luxury stay in the heart of Tokyo awaits you at The Strings by InterContinental Tokyo, an IHG Hotel. You'll be 1.8 km (1.1 mi) from Tokyo Bay and 4.3 km (2.7 mi) from Tokyo Tower. Highlights at this hotel include 3 restaurants, a 24-hour gym and a bar/lounge. .The restaurant, Melodia Italian Grill, serves Italian cuisine and is open for breakfast, lunch and dinner. Rhythmos Cafe and Bar is the hotel's own bar, serving drinks along with light fare. Added amenities include free Wi-Fi in public areas, a gym and a conference centre. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also the convenience of self parking. .Attractions within a 10-minute drive of this 5-property class Minato hotel include Tokyo Imperial Palace and Shibuya Crossing.

What's nearby

  • Tokyo Tower - 5 min drive
  • Roppongi Hills - 6 min drive
  • Tokyo Midtown - 7 min drive
  • Shibuya Crossing - 8 min drive
  • Toyosu Market - 12 min drive

Getting around

  • Shinagawa Station - 8 min walk
  • Takanawadai Station - 19 min walk
  • Tokyo (HND-Haneda) - 21 min drive

Restaurants

  • ‪サザコーヒー - ‬6 min walk
  • ‪常陸野ブルーイング品川 - ‬6 min walk
  • ‪Antenna America - ‬1 min walk
  • ‪加賀棒茶丸八製茶場エキュート品川店 - ‬6 min walk
  • ‪つばめKITCHEN アトレ品川店 - ‬1 min walk

About this property

The Strings by InterContinental Tokyo, an IHG Hotel

Luxury Tokyo hotel in Minato with 3 restaurants
There are 3 restaurants on site. You can enjoy a drink at the bar/lounge. A 24-hour business centre and 4 meeting rooms are available.

Public spaces have free WiFi and wired Internet. Event space at this hotel measures 1938 square feet (180 square metres) and includes a conference centre. A 24-hour fitness centre, multilingual staff, and tour/ticket assistance are also featured at the luxury The Strings by InterContinental Tokyo, an IHG Hotel. For a fee, parking is available.

This 5-star Tokyo hotel is smoke free.

  • 1 building
  • 203 guestrooms or units
  • 32 levels
  • 3 dining venues
  • Conference rooms
  • 1938 sq ft of conference space
  • 180 sq. m of conference space
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
The Strings by InterContinental Tokyo, an IHG Hotel offers 203 accommodations with minibars and a safe. Beds feature down duvets and premium bedding. A pillow menu is available. Televisions come with premium satellite channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include dressing gowns, slippers, bidets and complimentary toiletries.

This Tokyo hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include complimentary weekday newspapers and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Covered parking on site (JPY 2,700 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: JPY 4,934 for adults and JPY 2,783 for children
  • 3 restaurants
  • A bar/lounge

Restaurants on site

  • CHINA SHADOW
  • Kazane Teppanyaki
  • Melodia Italian Grill
  • Rhythmos Cafe and Bar

Things to do

  • 24-hour gym

Family friendly

  • Free cot
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 4 meeting rooms
  • Conference centre (1,938 square foot of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Bathroom emergency pull cord
  • Doorbell and phone notification
  • Lever door handles
  • Lift (89 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Magnifying mirror
  • Stair-free path to entrance
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bidet
  • Children's slippers
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Free weekday newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
A scheduled power outage will take place on January 19, 2025, from 10 AM to 4 PM. Guests must vacate the building during outage hours and will be asked to turn off all electric devices in the room by 9 AM. Early check-in/late check-out will be not available on this date. Check-out will end at 9 AM and check-in will begin at 4 PM on this date. Breakfast will be available 7-9 AM, and evening cocktails will be served 5:30-7:30 PM.
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for JPY 5000.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100–200 per person, per night, based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 4934 for adults and from JPY 2783 for children
  • Covered self-parking fee: JPY 2700.00 per night (in/out privileges)
  • Rollaway bed fee: JPY 5000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay and cash. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

InterContinental Strings
InterContinental Strings Tokyo
InterContinental Tokyo Strings
Strings InterContinental
Strings InterContinental Hotel
Strings InterContinental Hotel Tokyo
Strings InterContinental Tokyo
Strings Tokyo InterContinental
Tokyo InterContinental Strings
Tokyo Strings
Strings InterContinental Tokyo Hotel
The Strings By Intercontinental Tokyo Hotel Minato
The Strings By InterContinental Tokyo Japan

Frequently asked questions

What is the cancellation policy at The Strings by InterContinental Tokyo, an IHG Hotel?

The Strings by InterContinental Tokyo, an IHG Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Strings by InterContinental Tokyo, an IHG Hotel?

As of 19 Dec 2024, prices found for a 1-night stay for 2 adults at The Strings by InterContinental Tokyo, an IHG Hotel on 5 Jan 2025 start from AU$572.61, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Strings by InterContinental Tokyo, an IHG Hotel?

Yep, The Strings by InterContinental Tokyo, an IHG Hotel has a covered self car park with in/out privileges for JPY 2700.00 per night.

Are there any beaches close to The Strings by InterContinental Tokyo, an IHG Hotel?

The closest beach to The Strings by InterContinental Tokyo, an IHG Hotel is Odaiba Beach Park (3.4 km).

What makes The Strings by InterContinental Tokyo, an IHG Hotel a romantic place to stay?

A lounge bar and 24-hour room service, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at The Strings by InterContinental Tokyo, an IHG Hotel.

Is The Strings by InterContinental Tokyo, an IHG Hotel family-friendly?

You bet! With amenities such as children's slippers and free infant beds in the guestrooms, it's no surprise that The Strings by InterContinental Tokyo, an IHG Hotel is a hit with families.

Does The Strings by InterContinental Tokyo, an IHG Hotel serve breakfast?

Yep, buffet brekkie is offered daily between 6:30 AM and 10:30 AM.

Is there a free airport shuttle available at The Strings by InterContinental Tokyo, an IHG Hotel?

No, The Strings by InterContinental Tokyo, an IHG Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at The Strings by InterContinental Tokyo, an IHG Hotel?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The Strings by InterContinental Tokyo, an IHG Hotel?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at The Strings by InterContinental Tokyo, an IHG Hotel?

No, only service animals are allowed.

The Strings by InterContinental Tokyo, an IHG Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 666 out of 964 reviews" "
Rating 8 - Good. 226 out of 964 reviews" "
Rating 6 - Okay. 46 out of 964 reviews" "
Rating 4 - Poor. 15 out of 964 reviews" "
Rating 2 - Terrible. 11 out of 964 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Siddiq

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place!
Stayed 2 nights in Aug 2024

10/10 Excellent

Siddiq

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place!
Stayed 1 night in Aug 2024

10/10 Excellent

Hanako

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

8/10 Good

Laura

Stayed 4 nights in Jul 2024

10/10 Excellent

Nori

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my third stay with this hotel and I fully enjoyed my stay this time as well. Hotel is located only 5 minutes walk from Shinagawa station where you can catch shinkansen train to access other sightseeing spots around Japan. Hotel room is super clean and all hotel staffs are very friendly and helpful. I definitely stay in this hotel again.
Stayed 2 nights in Jul 2024

10/10 Excellent

Hanako

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Hanako

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Xiaoning, Sammamish

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great property. They were so welcoming and hospitable. I really appreciated them holding all of our luggage while we traveled around Tokyo for a day and then had it ready to go at 5pm which I had mentioned briefly. Their attention to detail was wonderful. The room itself was also great. They had the bed ready and all of our luggage from an earlier stay already in the room for us. Will definitely come back. The hotel is also very close and walkable to the station, very convenient for subway access.
Stayed 1 night in Jun 2024

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great for the nearby station which you can reach simply through the skyway, no stairs or going down to the street. Really beautiful inside and great views of the city. Room was sizeable, clean, and nice bathroom and shower. Breakfast was great with lots of options and good quality. Very hospitable staff and really appreciated them storing my luggage for an extra night between stays while we visited Fuji. Will definitely come back here.
Stayed 1 night in Jun 2024

6/10 Okay

Helen

Disliked: Property conditions & facilities
Excellent bed old carpet quite dated
Great bed and view but old carpet. Very expensive in comparison to other rooms we stayed in Tokyo. Good location. Staff would not consider a discount in spite of second night due to it being ‘busy’ as weekends have weddings.
Stayed 1 night in Jun 2024

10/10 Excellent

Eiko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Concierge services and staff were excellent, very kind and engaging. Location was excellent being next to the Shinagawa station and the Yamanote subway line.
Stayed 4 nights in Jun 2024

10/10 Excellent

Duc

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and hospitable staff with great hotel amenities and in close proximity to train station.
Stayed 4 nights in Jun 2024

10/10 Excellent

Robert

Liked: Staff & service
Stayed 6 nights in May 2024

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful, wonderful hotel.
I have stayed at the strings on a number of occasions. This time, it was a week of business filed by a week of pleasure with family members. The staff could not be any better as they are just wonderful. The whole vibe of the hotel is serene. The breakfast offers many choices, both western and Asian foods. The only negative comment I have to make about the hotel is that it’s carpeting in the hallways and guestrooms needs updating.
Stayed 7 nights in Jun 2024

10/10 Excellent

Graham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place.
Stayed 2 nights in May 2024

10/10 Excellent

RUSSELL

Liked: Staff & service, amenities, property conditions & facilities
So close to Shinigawa Station
Stayed 9 nights in May 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Strings Shinigawa is an excellent Tokyo Hotel
The Strings Shinigawa has easy/covered walking access on one level to the train station and is close to many restaurants. The hotel and the rooms are excellent; the breakfast buffet is one of the best I have had. Just a great Tokyo hotel to stay in.
Stayed 4 nights in Apr 2024

6/10 Okay

Phyllis

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
This appears to be a older design hotel with rooms facing a large central atrium. Everything about the hotel was very nice except for some minor confusion when we arrived to check in. The confusion arose because you have to go up to the 26th floor to check into the hotel. This fact did not bother me but when you enter the lobby there isn't any sign of a hotel employee to direct you to the 26th floor and this includes porters to help with luggage. Once we got to the 26th floor evereything was very nice but getting there was a bit confusing and unwelcoming. When I mentioned this to the staff at reception they noted that there is a phone on a desk when you enter on the ground floor which can be used to call for assistance. However since the phone is unmarked we had no idea that option was available to us. I think if the hotel would fix this issue with clearer signage in the ground floor lobby it would be much more welcoming to guests. Other than that everything was great. Exceptionally good restuarants as well. Our room was on the 30th floor with sweeping views and we loved looking at the cityscape and lights!
Stayed 2 nights in May 2024

10/10 Excellent

Edward

Stayed 1 night in Apr 2024

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024