4/10 Poor
Nino, Belgium
9 June 2017
Disliked: Staff & service, property conditions & facilities, room comfort
THIS IS NO HOTEL, IT IS A ROOM IN SOMEBODY'S APT
the hosts is a young couple. they are very nice and helpful BUT, this is not a hotel, nor it's a b&b like the hosts like to call it. this is a couple having an extra room in their small apartment and renting it as a superior room in a hotel!!!! it was not stated anywhere on the "hotel" description that this is a private house and should not be on a website like hotels.com AT ALL! apart from that the room is far from being superior except for it's located at top floor under a non insulated roof. old floor, pipes all over the ceilings, simple glasses window (in summer was very hot but in winter must be just icy) and not even a plug for your phone near the bed. the bathroom was small and unfinished,without windows but very clean. the hosts make an effort in making the room look nice but they have no idea of what a superior hotel room is. the house is old so not looking nice in the interiors and the staircase to reach the apartment is dirty and smells. the apt. is very small and you sleep next to the hosts room=NO PRIVACY. I have nothing against sleeping in such a place, I have been a punkrocker and slept literally everywhere, but I mind paying 116 cad for it and I would like to know it in advance, cause maybe that day I need a clean and nice hotel room and not just a bed to sleep! nice people, awful place and very bad experience with hotels.com, which I use since years regularly and never had similar issues with. If this happens just once more I'll stop using this website!
Nino
Stayed 1 night in May 2017