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Holiday Inn Express Hotel & Suites Kailua-Kona, an IHG Hotel

2.5 star property
Hotel with free breakfast, a short walk to Kailua Pier
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Holiday Inn Express Hotel & Suites Kailua-Kona, an IHG Hotel

Property amenity
Point of interest
Point of interest
Point of interest
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Housekeeping
The price is AU$531
includes taxes & fees
27 Jan - 28 Jan

Explore the area

Map
75-146 Sarona Ln, Kailua-Kona, HI, 96740
  • Kona Inn Shopping Village
    ‪3 min walk‬
  • Hulihee Palace
    ‪4 min walk‬
  • Kailua-Kona Wharf
    ‪8 min walk‬
  • Kailua-Kona, HI (KOA-Kona Intl.)
    ‪17 min drive‬

Room options

View all photos for Standard Room

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room

9.8 out of 10
Exceptional
(11 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
Shower/bath combination
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Suite, 1 King Bed with Sofa bed

In-room safe, desk, blackout curtains, iron/ironing board

Suite, 1 King Bed with Sofa bed

9.6 out of 10
Exceptional
(32 reviews)

Highlights

Air conditioning
Free cots/infant beds
Kitchenette
Fridge
Flat-screen TV
Sofa bed
Blackout curtains
Hairdryer
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Ocean View

Suite, Multiple Beds, Ocean View

Suite, Multiple Beds, Ocean View

8.8 out of 10
Excellent
(6 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
Shower/bath combination
  • Ocean view
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, Multiple Beds, Accessible (Communications)

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, Multiple Beds, Accessible (Communications)

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
Shower/bath combination
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Accessible (Communications)

In-room safe, desk, blackout curtains, iron/ironing board

Suite, Multiple Beds, Accessible (Communications)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
Shower/bath combination
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds

In-room safe, desk, blackout curtains, iron/ironing board

Suite, Multiple Beds

9.4 out of 10
Exceptional
(34 reviews)

Highlights

Air conditioning
Free cots/infant beds
Kitchenette
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(13 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
Shower/bath combination
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds

9.2 out of 10
Wonderful
(12 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
Shower/bath combination
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Communication, Accessible Tub)

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Accessible (Communication, Accessible Tub)

8.4 out of 10
Very good
(5 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
Shower/bath combination
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

In-room safe, desk, blackout curtains, iron/ironing board

Suite, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
Shower/bath combination
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Ocean View

In-room safe, desk, blackout curtains, iron/ironing board

Suite, 1 King Bed with Sofa bed, Ocean View

8.4 out of 10
Very good
(5 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Sofa bed
Blackout curtains
Hairdryer
Private bathroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Communication, Accessible Tub)

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Accessible (Communication, Accessible Tub)

9.0 out of 10
Wonderful
(8 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
Shower/bath combination
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Accessible (Communications)

In-room safe, desk, blackout curtains, iron/ironing board

Suite, 1 King Bed with Sofa bed, Accessible (Communications)

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
Shower/bath combination
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Exterior

Royal Kona Resort

Pool
Spa
Restaurant
Air conditioning
4.1 out of 5, Very good, (2496)
The price is AU$546
for 1 room
includes taxes & fees
2 Feb - 3 Feb
Royal Kona Resort

About the area

Kailua-Kona

At Holiday Inn Express Hotel & Suites Kailua-Kona, an IHG Hotel you'll be within a short 5-minute stroll of Kona Inn Shopping Village and Moku‘aikaua Church. Highlights at this hotel include 9 beach bars, an outdoor swimming pool and a complimentary breakfast. .Enjoy the gym, Hot tub and pool loungers. Other amenities include free Wi-Fi in public areas and laundry facilities. There's also the convenience of self parking. .Near this Historic Kailua Village hotel, you'll find Kailua Pier.

What's nearby

  • Kailua-Kona Wharf - 8 min walk
  • Kamakahonu Beach - 9 min walk
  • Kailua Pier - 9 min walk
  • Old Kona Airport State Recreation Area - 17 min walk
  • Magic Sands Beach - 8 min drive

Getting around

  • Kailua-Kona, HI (KOA-Kona Intl.) - 17 min drive

Restaurants

  • ‪Fish Hopper - ‬6 min walk
  • ‪Scandinavian Shave Ice - ‬5 min walk
  • ‪Papa Kona - ‬6 min walk
  • ‪McDonald's - ‬2 min walk
  • ‪Island Lava Java Kona - ‬9 min walk

About this property

Holiday Inn Express Hotel & Suites Kailua-Kona, an IHG Hotel

Hotel with free breakfast, a short walk to Kailua Pier
Holiday Inn Express Hotel & Suites Kailua-Kona, an IHG Hotel offers its guests an outdoor pool, Access to hot tub, and a fitness centre. You can unwind with a drink at one of the 9 beach bars. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

There's an onsite business centre. A terrace, a vending machine, and tour/ticket assistance are also featured at the business-friendly Holiday Inn Express Hotel & Suites Kailua-Kona, an IHG Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This Kailua-Kona hotel is smoke free.

  • 75 guestrooms or units
  • 3 levels
  • 9 bars on the beach
  • Continental breakfast (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • No smoking on site
Holiday Inn Express Hotel & Suites Kailua-Kona, an IHG Hotel offers 75 air-conditioned accommodations with a safe and complimentary bottles of water. 42-inch flat-screen televisions come with premium satellite channels. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Kailua-Kona hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 15 per night)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • 9 beach bars

Things to do

  • Gym
  • Outdoor pool
  • Spa tub

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2:00 AM
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: USD 15.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - W66529981-01
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The tax ID number is W66529981-01. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Hotel Kailua-Kona
Holiday Inn Express Kailua-Kona
Holiday Inn Express Hotel & Suites Kailua-Kona Hawaii
Holiday Inn Express Hotel Suites Kailua Kona
Inn Express KailuaKona
Holiday Inn Express Hotel Suites Kailua Kona

Frequently asked questions

What is the cancellation policy at Holiday Inn Express Hotel & Suites Kailua-Kona, an IHG Hotel?

Holiday Inn Express Hotel & Suites Kailua-Kona, an IHG Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Holiday Inn Express Hotel & Suites Kailua-Kona, an IHG Hotel?

As of 19 Jan 2025, prices found for a 1-night stay for 2 adults at Holiday Inn Express Hotel & Suites Kailua-Kona, an IHG Hotel on 27 Jan 2025 start from AU$531.45, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Holiday Inn Express Hotel & Suites Kailua-Kona, an IHG Hotel?

Yep, Holiday Inn Express Hotel & Suites Kailua-Kona, an IHG Hotel has a self car park for USD 15.00 per night. Onsite parking is limited.

Are there any beaches close to Holiday Inn Express Hotel & Suites Kailua-Kona, an IHG Hotel?

Yep, Holiday Inn Express Hotel & Suites Kailua-Kona, an IHG Hotel is a short 9-minute walk from Kamakahonu Beach. Fun beach activities include scuba diving.

Does Holiday Inn Express Hotel & Suites Kailua-Kona, an IHG Hotel have a pool?

Holiday Inn Express Hotel & Suites Kailua-Kona, an IHG Hotel has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 8:00 AM to 10:00 PM.

What luxury perks are available at Holiday Inn Express Hotel & Suites Kailua-Kona, an IHG Hotel?

Holiday Inn Express Hotel & Suites Kailua-Kona, an IHG Hotel features 9 beach bars, an outdoor pool and 1 hot tub.

Is Holiday Inn Express Hotel & Suites Kailua-Kona, an IHG Hotel family-friendly?

You bet! With amenities such as laundry facilities and an outdoor pool, as well as free infant beds in the guestrooms, it's no surprise that Holiday Inn Express Hotel & Suites Kailua-Kona, an IHG Hotel is a hit with families.

Does Holiday Inn Express Hotel & Suites Kailua-Kona, an IHG Hotel serve breakfast?

Yeah, visitors enjoy the free continental brekkie here! Served on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 10:00 AM, this is the place to fuel up for a day full of adventure.

Is there a free airport shuttle available at Holiday Inn Express Hotel & Suites Kailua-Kona, an IHG Hotel?

No, Holiday Inn Express Hotel & Suites Kailua-Kona, an IHG Hotel does not offer an airport shuttle service.

What time are check-in & check-out at Holiday Inn Express Hotel & Suites Kailua-Kona, an IHG Hotel?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Holiday Inn Express Hotel & Suites Kailua-Kona, an IHG Hotel?

No, only service animals are allowed.

Holiday Inn Express Hotel & Suites Kailua-Kona, an IHG Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 534 out of 1006 reviews" "
Rating 8 - Good. 265 out of 1006 reviews" "
Rating 6 - Okay. 108 out of 1006 reviews" "
Rating 4 - Poor. 46 out of 1006 reviews" "
Rating 2 - Terrible. 53 out of 1006 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Moises

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service, the food was good, they had different options to pick from. They cleaned the room everyday unless you didn’t want them too. Everything is walking distance like abc stores, restaurants, nice views. The price is great as well. I will definitely come back to this hotel in the future!
Stayed 7 nights in Oct 2024

6/10 Okay

ALBERT

Stayed 1 night in Sep 2024

8/10 Good

sheena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 5 nights in Oct 2024

10/10 Excellent

Nathan S

Liked: Cleanliness, staff & service, property conditions & facilities
My favorite was the cleanliness.
Stayed 1 night in Oct 2024

8/10 Good

Stephanie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in breakfast close by everything
Stayed 5 nights in Oct 2024

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We had a great experience at the Holiday Inn. The staff were very wonderful & super helpful as this was our 1st time coming to Hawaii they gave us some good insights & always had a smile they were very accommodating to our needs. The hotel is centrally located (walking distance) to the beach, pier, restaurants & stores. Breakfast wasn't bad as they had many options however everything is boiled as they do not seem to have a kitchen but again lots of choices which was nice. I would recommend staying here and if you want to see additional beautiful beaches rent a car it's well worth it and the staff will tell you where to go along with giving you a map! See you again Hilton Aloha
Stayed 7 nights in Sep 2024

8/10 Good

SANGGEE

Liked: Property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Marylou

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that the property is in easy walking distance to the beach and shops/dining. The free breakfasts were good.
Stayed 5 nights in Sep 2024

10/10 Excellent

Elena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always chose Holiday Inn whenever possible during travels. This was a great surprise to find Holiday Inn on Big Island. Great location. Even though it’s not directly on a beach, it was just 10 minutes walk. In fact all shops and restaurants were on the same street along the ocean side and it was 10 minutes away. Rooms were always clean and the property was well kept. Complimentary breakfast is a huge plus. Every morning there were eggs, bacon or sausages, juices, coffees, pancakes, toasts, muffins, yogurts, cereals and more. It was always a great meal before we explored the island every day.You will not be disappointed in the location and price. In fact it was 15 minutes from the airport. The famous luau at the King’s resort is also 10 minutes walk, so drink as much as you want since no driving is needed. We love being out and exploring, had a rental for all our travels. We were so appreciative of the stuff to let us store our suitcases downstairs after later checkout because our flight was later in the evening. We spent our last hours on the beach and walking around the area while waiting for our time to leave. We were offered a shower and fresh towels before we left at the pool area, which was great after the last minutes at the beach before the flight. Highly recommend this location!
Stayed 6 nights in Sep 2024

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I liked everything about it. Would highly recommend it.
Stayed 7 nights in Sep 2024

10/10 Excellent

Robert

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice clean and friendly hotel.
Stayed 1 night in Aug 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Construction of 1st floor, no laundry available, no acess to elevator near pir room, limited parking, room cleaning was make the beds, never even opened coffee maker to see that a pod had been used. Pool not use able, very dirty.
Stayed 2 nights in Sep 2024

10/10 Excellent

Sackda

Travelled with family
Liked: Amenities
Wonderful staff, we enjoyed the breakfast, close to the beach and 5-15 min away from shopping centers, airports, and other beaches.
Stayed 3 nights in Sep 2024

6/10 Okay

Lisa

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This was our 3rd stay at your hotel. We were very disappointed that we were not informed about the remodeling of your hotel. I’m sure it’ll be wonderful once it is completed however we were quite surprised that things we were accustomed to being able to use and access weren’t available. Our room wasn’t ready and we were offered another BUT at a higher price. Since we were missing out on things we were paying for it was disappointing that we couldn’t get another room for less. The staff is always very friendly and helpful and very welcoming. I’m very sad to give a disappointing experience review this time.
Stayed 3 nights in Sep 2024

8/10 Good

Valarie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very convenient place to stay.
Stayed 2 nights in Aug 2024

10/10 Excellent

Rebecca

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Elayne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is easily walkable to shopping, dining. The area is clean and safe. My only complaint would be there was only 1 working elevator. The breakfast in the morning was also a treat!
Stayed 2 nights in Aug 2024

10/10 Excellent

Eldon, Sunnyvale

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
the breakfast was good except for gravy on biscuit every morning. The gym and laundry rooms were closed my entire stay
Stayed 9 nights in Aug 2024

2/10 Terrible

Olga, Modesto

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Very dirty property, around homeless population, not safe for kids. Beach dirty. Staff not friendly especially lady at the kitchen was rude. They cut out towels supplies. First we had 4 of each for 2 queen beds room, later ended up to 2 of each like for couple. We stayed 7 nights and they never changed our linens. Carpet old and was stinky. Air conditioner didn’t work properly, all the time had condensate leaking from the ceiling. Only front desk people provided good customer service.
Stayed 7 nights in Aug 2024

10/10 Excellent

Xiaona

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff, location, breakfast great. Random sand in room. Maybe to be expected as tourists go to the beach.
Stayed 3 nights in Aug 2024

6/10 Okay

Naoyuki

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
The start was a little upsetting - We arrived 20min earlier than check-in time, but tried to check in and then were put through a room. This was great. But the room wasn't ocean view, although we booked it. So we came back to the check-in counter and told it to the staff who dealt with us then he said he didn't know we had reserved ocean-view room. He then put us back to unchecked and asked us to wait for a room to be ready, which was OK, but his behaviors clearly looked unhappy which was unpleasant and disappointing to me. Actually it seems he was a staff to work before the check-in time, so he just may not be familiar., and the lady who came in later and is probably the person to deal with check-ins let us re-check in and put us to an ocean view room. One more thing is that the toilet flushing stopped functioning in the next morning. It was fixed upon our request while we were having a breakfast but it was inconvenient at first of a day. Except for these, the room is clean and spacious. The room reminded me of a hotel room in the US mainland I have often used during a business trip. It was an ocean-view room, but it doesn't provide a clear view of the ocean actually.
Stayed 1 night in Aug 2024

10/10 Excellent

JANE

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2024

8/10 Good

jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property well located in town but not what we were looking for
Stayed 1 night in Aug 2024

10/10 Excellent

Jabnia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024