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Castle Hilo Hawaiian Hotel

3.5 star property
Bayside Hilo hotel in Keaukaha with free parking
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Castle Hilo Hawaiian Hotel

Exterior
Sports facility
Lanai
Suite, 1 Bedroom, Ocean View | Living area
Room, Oceanfront

Reviews

8.2 out of 10

Very good

Popular amenities

  • Restaurant
  • Bar
    Bar
  • Breakfast available
    Breakfast available
  • 24/7 front desk
    24/7 front desk
  • Pool
    Pool
  • Gym
    Gym
The price is AU$342
includes taxes & fees
27 Nov - 28 Nov

Explore the area

Map
71 Banyan Dr, Hilo, HI, 96720
  • Naniloa Country Club
    1 min walk
  • Liliuokalani Park and Gardens
    6 min walk
  • Coconut Island Park
    7 min walk
  • Hilo, HI (ITO-Hilo Intl.)
    7 min drive

Room options

View all photos for Room, Garden View

Room, Garden View

Room, Garden View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Eco-friendly toiletries
Hairdryer
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, 1 Bedroom, Ocean View

Lanai

Suite, 1 Bedroom, Ocean View

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Dining table
  • 69 sq m
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Garden View

Suite, 1 Bedroom, Garden View

Suite, 1 Bedroom, Garden View

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Dining table
  • 56 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite

Junior Suite

Junior Suite

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Eco-friendly toiletries
Hairdryer
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, Oceanfront

View from room

Premium Room, Oceanfront

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Eco-friendly toiletries
Hairdryer
  • 35 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Room, Oceanfront

Lanai

Room, Oceanfront

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Eco-friendly toiletries
Hairdryer
  • 35 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Superior Room, Garden View

Superior Room, Garden View

Superior Room, Garden View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Eco-friendly toiletries
Hairdryer
Shower/bath combination
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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Pool
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Restaurant
Air conditioning
4.1 out of 5, Very good, (1229)
The price is AU$362
for 1 night
includes taxes & fees
7 Dec - 8 Dec
Grand Naniloa Hotel Hilo - a Doubletree by Hilton

About the area

Hilo

At Castle Hilo Hawaiian Hotel you'll be within steps of Hamakua Heritage Corridor and Naniloa Country Club. Highlights at this hotel include a restaurant, an outdoor swimming pool and free self-parking. .The steakhouse, WSW The Steakhouse, is open for breakfast and dinner. At the hotel's own lounge bar, you can stop for a drink. Business travelers can take advantage of a meeting room and a business centre. Other amenities include a gym, a coffee shop/cafe and laundry facilities. Full breakfast is available daily between 6:30 AM and 10:00 AM. .Near this 3.5-property class Keaukaha hotel, you'll find Port of Hilo.

What's nearby

  • Liliuokalani Park and Gardens - 6 min walk - 0.6 km
  • Coconut Island Park - 7 min walk - 0.6 km
  • Hilo Shopping Center - 3 min drive - 2.7 km
  • University of Hawaii at Hilo - 5 min drive - 4.3 km
  • Port of Hilo - 6 min drive - 3.4 km

Getting around

  • Hilo, HI (ITO-Hilo Intl.) - 7 min drive

Restaurants

  • ‪Ken's House Of Pancakes - ‬12 min walk
  • ‪Don's Grill - ‬2 min drive
  • ‪Hawaiian Style Cafe Hilo - ‬3 min drive
  • ‪Ocean Front Kitchen - ‬19 min walk
  • ‪Waioli Lounge - ‬1 min walk

About this property

Castle Hilo Hawaiian Hotel

Bayside Hilo hotel in Keaukaha with free parking
Castle Hilo Hawaiian Hotel offers its guests an outdoor pool and a fitness centre. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge.

Business amenities include a business centre and a meeting room. A terrace, a vending machine, and gift shops/newsstands are also featured at the business-friendly Castle Hilo Hawaiian Hotel. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Hilo hotel.

  • 286 guestrooms or units
  • 8 levels
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Front desk safe
  • Concierge
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • 1 conference room
  • Dining venue
Castle Hilo Hawaiian Hotel offers 286 accommodations with coffee/tea makers and a hairdryer. 32-inch flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Hilo hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transport

  • Electric car charging station on site
  • Free self parking on site

Food and drink

  • Daily full breakfast available 6:30 AM to 10:00 AM for a fee: USD 7 to 25 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • iCafe/Waioli Lounge
  • WSW The Steakhouse

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden
  • On the bay
  • Terrace

Accessibility

  • Lift

More

  • 100% renewable energy
  • 8 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30.0 per day.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 35.38 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access
  • In-room coffee
  • Newspaper
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 7 to 25 per person
  • Rollaway bed fee: USD 30.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - GE-189-318-3488-01
This property accepts credit cards; cash is not accepted
This property uses solar energy, plus a grey water recycling system
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The tax ID number is GE-189-318-3488-01. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. This property uses solar energy, plus a grey water recycling system.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Castle Hawaiian
Castle Hawaiian Hotel
Castle Hilo Hawaiian
Castle Hilo Hawaiian Hotel
Hilo Hawaiian Castle Hotel
Hilo Hawaiian Hotel
Hotel Castle Hilo Hawaiian
Hotel Hilo Hawaiian
Castle Hilo Hawaiian Hotel Hawaii
Hilo Hawaiian Hotel Hilo
Castle Hilo Hawaiian Hotel Hilo
Castle Hilo Hawaiian Hotel Hotel
Castle Hilo Hawaiian Hotel Hotel Hilo

Frequently asked questions

What is the cancellation policy at Castle Hilo Hawaiian Hotel?

Castle Hilo Hawaiian Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Castle Hilo Hawaiian Hotel?

As of 23 Nov 2024, prices found for a 1-night stay for 2 adults at Castle Hilo Hawaiian Hotel on 27 Nov 2024 start from AU$288.12, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Castle Hilo Hawaiian Hotel?

Yep, Castle Hilo Hawaiian Hotel has a free self car park.

Are there any beaches close to Castle Hilo Hawaiian Hotel?

The closest beach to Castle Hilo Hawaiian Hotel is Onekahakaha Beach Park (3.1 km).

Does Castle Hilo Hawaiian Hotel have a pool?

Castle Hilo Hawaiian Hotel has an outdoor pool.

Does Castle Hilo Hawaiian Hotel serve breakfast?

Yep, our guests give high marks to the full brekkie here! Available daily between 6:30 AM and 10:00 AM, this is the perfect place to fuel up for a big day full of adventure.

Is there a free airport shuttle available at Castle Hilo Hawaiian Hotel?

No, Castle Hilo Hawaiian Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Castle Hilo Hawaiian Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast and dinner.

What time are check-in & check-out at Castle Hilo Hawaiian Hotel?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Castle Hilo Hawaiian Hotel?

No, only service animals are allowed.

Is there a golf course on site at Castle Hilo Hawaiian Hotel?

There is a golf course next to Castle Hilo Hawaiian Hotel.

Castle Hilo Hawaiian Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 496 out of 1095 reviews" "
Rating 8 - Good. 343 out of 1095 reviews" "
Rating 6 - Okay. 163 out of 1095 reviews" "
Rating 4 - Poor. 54 out of 1095 reviews" "
Rating 2 - Terrible. 39 out of 1095 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

SCOT

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A nice place along Banyan Drive, right next to Liliokulani Park and Coconut Island. Nice place to stroll at sunrise or sunset. Also across the street from the golf course. I didn't go to the restaurant or pool, but did go to the bar to have drinks. They had nice live entertainment. Front desk workers were polite snd helpful! Room was clean and was as expected. I would stay again when visiting Hilo!
Stayed 1 night in Jun 2024

10/10 Excellent

Xia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it is really convenient to stay here, nice view.
Stayed 2 nights in Aug 2024

10/10 Excellent

Charles

Stayed 2 nights in Aug 2024

10/10 Excellent

Sterling

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Secluded hotel.
Great hotel in a rather secluded part of Hilo Bay. Great ocean views. Nice bar and restaurant. The location of the outdoor pool is nice. Plenty of parking.
Stayed 2 nights in Aug 2024

10/10 Excellent

Lloyd

Business traveller
Liked: Cleanliness, staff & service
The staff is very accommodating. The rooms are adequately large and the overall environment is quiet. Bathroom plumbing needs to be upgraded.
Stayed 2 nights in Aug 2024

10/10 Excellent

Portia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at the front desk was very helpful and she let us check in earlier than 3 PM.
Stayed 2 nights in Jul 2024

6/10 Okay

Faizal Khan

Travelled with family
Liked: Cleanliness
I recently stayed at the Castle Hilo Hawaiian Hotel and had a mixed experience. On the positive side, the hotel is in a fantastic location with beautiful surroundings, and the cleanliness of the rooms was impressive. However, my stay was marred by significant noise from nearby construction works, which made it difficult to relax. Additionally, the free breakfast was a big disappointment, consisting of just cake and coffee, which fell far short of my expectations. Overall, while the hotel has its merits, the noise and breakfast issues need to be addressed to improve the guest experience.
Stayed 4 nights in Jul 2024

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

8/10 Good

THUAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

8/10 Good

Grace

Liked: Cleanliness, staff & service
You have to stay in a room with a ocean view. The room I stayed had a beautiful view and a short walking distance to the beach. However, their breakfast was very stingy. One small container per room, not per a person.
Stayed 1 night in Jul 2024

10/10 Excellent

AMI

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing view, great location. Great staying.
Stayed 1 night in Jul 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2024

10/10 Excellent

Donell

Stayed 2 nights in Jul 2024

10/10 Excellent

Fralen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

6/10 Okay

Brian

Stayed 1 night in Jul 2024

10/10 Excellent

Kathryn

Stayed 1 night in Jul 2024

10/10 Excellent

Erik

Liked: Cleanliness, staff & service
Good
Stayed 2 nights in Jul 2024

10/10 Excellent

Sean

Stayed 1 night in Jul 2024

6/10 Okay

Ryan

Stayed 5 nights in Jul 2024

8/10 Good

Joshua, bremerton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For the Upper Management
1). Even though we stayed one night, the room we had was noisy. We were in #725 and heard banging sounds from the elevator. The cable/pulley noise above our room sounded like someone was hammering the floors and it continued until 2a.m. 2). The remote control for the television was not cooperating. We couldn’t get the remote to respond. It was very hard trying to find something to watch. 3). One of the amenities offered is complimentary coffee served in the room. I had the supplies to-make myself a cup of coffee but I couldn’t find a coffee pot to make the coffee in. 4). We had a handicapped room but it was not to the expectations that was needed for a handicapped person. In the bedroom section the bed could have used a bed rail to help the handicapped person get in & out of bed without struggling. The bathroom needed more hand rails. It was hard to stand and balance especially when you need to brush teeth. Handrails are best especially for those who need to use them when to stabilize youself so that you don’t fall. Finally number 5). I was told that 3 p.m. was check in. We were told that they were busy today and our room #725 was not ready and when ready they would call and inform us about it. Here we are waiting in he lobby for an hour and a half and no word. After about a half hour longer we got the call, our room was finally ready. Hope the upper management will address these concerns as other hotel guests may be experiencing these same situations.
Stayed 1 night in Jul 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The room smelled like mold hand had mold behind the curling wallpaper all up the corner by one of the beds. The view was fantastic and so after much debating, we decided not to complain or change rooms. This should not possibly be something that the hotel is not already aware of. Not sure what they are planning to do about it, if anything. It does not look recent. The staff was great. The hotel location is beautiful. The room was spacious. If not for the mold, this would have been an amazing stay.
Stayed 2 nights in Jul 2024

8/10 Good

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Good base for day trips. The staff are friendly and helpful. The hotel is getting old, carpet, light fixtures, air-conditioning have seen better days. Air-conditioning in room only just works to bring temp down a few degrees from outside temperature. Pillows needed replacing 2 years ago. Do not however eat in the restaurant. Had dinner there on two occasions and it was not great. Fries cold, chicken precooked and dry. Overall we enjoyed our stay, but it is a 2.5 maybe 3 star accommodation.
Stayed 5 nights in Jul 2024

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I stayed at the Castle Hilo for 2 nights in a room facing Coconut Island and Hilo Bay. Our room wasn't ready at check-in time, so we went to their bar for about a half hour until it was ready. The room and view were amazing. We spent time time at the restaurant and bar, both were great with really good food and drink, and excellent service. Their continental breakfast was more than enough food and we got to take it up to our room and sit on the balcony. Parking is free, which is hard to come by at most hotels in Hawai'i. Overall a great experience and I would highly recommend it.
Stayed 2 nights in Jul 2024