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Grand Naniloa Hotel Hilo - a Doubletree by Hilton

4.0 star property
Sea view hotel with 2 bars/lounges, near Coconut Island Park
your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Grand Naniloa Hotel Hilo - a Doubletree by Hilton

Outdoor pool, open 8:00 AM to 10:00 PM, pool cabanas (surcharge)
Exterior
View from room
Outdoor pool, open 8:00 AM to 10:00 PM, pool cabanas (surcharge)
Outdoor pool, open 8:00 AM to 10:00 PM, pool cabanas (surcharge)

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • Room service
  • Breakfast available
  • Pool
  • 24/7 front desk
The current price is AU$362
includes taxes & fees
1 Mar - 2 Mar

Explore the area

Map
93 Banyan Dr, Hilo, HI, 96720
  • Liliuokalani Park and Gardens
    ‪8 min walk‬
  • Coconut Island Park
    ‪8 min walk‬
  • Wailoa River State Park Hawaii
    ‪16 min walk‬
  • Hilo, HI (ITO-Hilo Intl.)
    ‪8 min drive‬

Room options

View all photos for Room, 1 Queen Bed, Lanai, Oceanfront (Mobility & Hearing, Bathtub)

In-room safe, desk, free cots/infant beds, free WiFi

Room, 1 Queen Bed, Lanai, Oceanfront (Mobility & Hearing, Bathtub)

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hairdryer
Private bathroom
  • 34 sq m
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Lanai, Oceanfront (Mobility & Hearing, Bathtub)

Room, 1 King Bed, Lanai, Oceanfront (Mobility & Hearing, Bathtub)

Room, 1 King Bed, Lanai, Oceanfront (Mobility & Hearing, Bathtub)

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hairdryer
Private bathroom
  • 34 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking (with Soaker Tub)

Suite, 1 Bedroom, Non Smoking (with Soaker Tub) | Living area

Suite, 1 Bedroom, Non Smoking (with Soaker Tub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Sofa bed - queen
Separate bedroom
Private bathroom
  • 51 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms (KAMEHAMEHA)

In-room safe, desk, free cots/infant beds, free WiFi

Suite, 2 Bedrooms (KAMEHAMEHA)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Sofa bed - queen
2 bedrooms
Hairdryer
  • 106 sq m
  • Ocean view
  • Sleeps 4
  • 2 King Beds

View all photos for Room, 1 King Bed, Lanai, Oceanfront (Corner)

In-room safe, desk, free cots/infant beds, free WiFi

Room, 1 King Bed, Lanai, Oceanfront (Corner)

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hairdryer
Private bathroom
  • 32 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Ocean View

In-room safe, desk, free cots/infant beds, free WiFi

Room, 2 Queen Beds, Non Smoking, Ocean View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hairdryer
Private bathroom
Eco-friendly toiletries
  • 28 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Non Smoking, Oceanfront

Junior Suite, 1 King Bed, Non Smoking, Oceanfront | Living area

Junior Suite, 1 King Bed, Non Smoking, Oceanfront

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Sofa bed - queen
  • 69 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Lanai, Oceanfront

In-room safe, desk, free cots/infant beds, free WiFi

Room, 2 Queen Beds, Lanai, Oceanfront

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hairdryer
Private bathroom
  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Lanai, Oceanfront

In-room safe, desk, free cots/infant beds, free WiFi

Room, 2 Queen Beds, Lanai, Oceanfront

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hairdryer
Private bathroom
  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, free cots/infant beds, free WiFi

Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hairdryer
Private bathroom
Eco-friendly toiletries
  • 28 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Lanai, Oceanfront

View from room

Room, 1 King Bed, Lanai, Oceanfront

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hairdryer
Private bathroom
  • 34 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Ocean View

Room, 1 King Bed, Non Smoking, Ocean View

Room, 1 King Bed, Non Smoking, Ocean View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hairdryer
Private bathroom
Eco-friendly toiletries
  • 28 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

In-room safe, desk, free cots/infant beds, free WiFi

Room, 2 Queen Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hairdryer
Private bathroom
Eco-friendly toiletries
  • 28 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

In-room safe, desk, free cots/infant beds, free WiFi

Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hairdryer
Shower/bath combination
Eco-friendly toiletries
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, 3x3 Shower)

In-room safe, desk, free cots/infant beds, free WiFi

Room, 1 King Bed, Accessible (Mobility & Hearing, 3x3 Shower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hairdryer
Private bathroom
Eco-friendly toiletries
  • 34 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Accessible, Oceanfront (Lanai Mobility&Hearing,Roll-in Shower)

In-room safe, desk, free cots/infant beds, free WiFi

Room, 1 Queen Bed, Accessible, Oceanfront (Lanai Mobility&Hearing,Roll-in Shower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hairdryer
Private bathroom
Eco-friendly toiletries
  • 31 sq m
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

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includes taxes & fees
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About the area

Hilo

Grand Naniloa Hotel Hilo - a Doubletree by Hilton places you in the centre of Hilo, within just a 10-minute stroll of Coconut Island Park and within 30 minutes of Port of Hilo. Highlights at this beachfront hotel include 2 bars/lounges, a golf course and a restaurant. .The restaurant, Ka Lihikai Restaurant, is open for breakfast, lunch and dinner. Spend the day at the beach and enjoy the on-site outdoor swimming pool, 24-hour gym and pool cabanas. 11001 square feet (1022 square metres) of event facilities include a meeting room and conference space, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, coffee/tea in a common area and laundry facilities. Full breakfast is available daily between 6:30 AM and 10:30 AM. There's also the convenience of valet parking. .With a stay at this Keaukaha hotel, you'll be 2.7 km (1.7 mi) from Hilo Farmers Market and 3.1 km (1.9 mi) from Mokupapapa Discovery Center.
View more Resorts in HiloOpens in a new window

What's nearby

  • Liliuokalani Park and Gardens - 8 min walk
  • Coconut Island Park - 8 min walk
  • Port of Hilo - 3 min drive
  • Hilo Farmers Market - 4 min drive
  • University of Hawaii at Hilo - 5 min drive

Getting around

  • Kailua-Kona, HI (KOA-Kona Intl.) - 93 min drive

Restaurants

  • ‪Ken's House Of Pancakes - ‬10 min walk
  • ‪Don's Grill - ‬3 min drive
  • ‪Hawaiian Style Cafe Hilo - ‬3 min drive
  • ‪Ocean Front Kitchen - ‬17 min walk
  • ‪Waioli Lounge - ‬3 min walk

About this property

Grand Naniloa Hotel Hilo - a Doubletree by Hilton

Sea view hotel with 2 bars/lounges, near Coconut Island Park
Grand Naniloa Hotel Hilo - a Doubletree by Hilton offers its guests a golf course, an outdoor pool, and a 24-hour fitness centre. There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business centre and a meeting room. Event space at this hotel measures 11001 square feet (1022 square metres) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Grand Naniloa Hotel Hilo - a Doubletree by Hilton. For a fee, parking is available.

Smoking is allowed in designated areas at this Hilo hotel.

  • 1 building
  • 379 guestrooms or units
  • 4 levels
  • 2 bars or lounges
  • 11001 sq ft of conference space
  • 1022 sq. m of conference space
  • Built in 1960
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Dining venue
Grand Naniloa Hotel Hilo - a Doubletree by Hilton offers 379 accommodations with laptop-compatible safes and a safe. 48-inch LCD televisions come with cable channels. Fridges, microwaves and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Housekeeping is offered on a weekly basis and microwaves can be requested. Housekeeping is provided on a limited basis.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Valet parking on site (USD 25 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: USD 13 to 25 for adults and USD 6 to 10 for children
  • 2 bars/lounges
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Ka Lihikai Restaurant

Things to do

  • 24-hour gym
  • 9-hole golf course
  • Bicycle rentals
  • Boat tours
  • Fishing
  • Golf
  • Golf carts
  • Golf driving range
  • Helicopter/aeroplane tours
  • Kayaking
  • Outdoor pool
  • Pro golf shop
  • Rowing/canoeing
  • Sailing
  • Snorkelling
  • Surfing/bodyboarding
  • TV in common areas

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 11,001 square feet of conference space
  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Garden
  • On the bay
  • On the beach
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 48-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 46.00 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business centre/computer access
  • Fitness centre access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 13 to 25 for adults and USD 6 to 10 for children
  • Valet parking fee: USD 25 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - W 50540186.01
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses solar energy, plus a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. The tax ID number is W 50540186.01. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards and cash. This property uses solar energy, plus a grey water recycling system.
    Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM
  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilo Naniloa
Grand Naniloa Hotel Hilo
Hotel Naniloa
Hotel Naniloa Hilo
Naniloa
Naniloa Hilo
Naniloa Hilo Hotel
Naniloa Hotel
Naniloa Hotel Hilo
Hawaii Naniloa Hotel Hilo
Hi Naniloa Hotel Hilo
Hilo Naniloa Hotel Hawaii
Naniloa Volcanoes Hilo
Naniloa Volcanoes Hotel Hilo
Grand Naniloa Hilo
Grand Naniloa
Grand Naniloa Hotel Hilo Doubletree Hilton
Grand Naniloa Hotel Doubletree Hilton
Grand Naniloa Hilo Doubletree Hilton
Grand Naniloa Doubletree Hilton
Grand Naniloa Hotel Hilo - a DoubleTree By Hilton Hawaii
Hilo Naniloa Hotel
Grand Naniloa Hotel Hilo a Doubletree by Hilton
Grand Naniloa Hotel
Grand Naniloa Hotel Hilo a Doubletree by Hilton
Grand Naniloa Hotel Hilo - a Doubletree by Hilton Hilo
Grand Naniloa Hotel Hilo - a Doubletree by Hilton Resort
Grand Naniloa Hotel Hilo - a Doubletree by Hilton Resort Hilo

Frequently asked questions

What is the cancellation policy at Grand Naniloa Hotel Hilo - a Doubletree by Hilton?

Grand Naniloa Hotel Hilo - a Doubletree by Hilton offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Grand Naniloa Hotel Hilo - a Doubletree by Hilton?

As of 2 Feb 2025, prices found for a 1-night stay for 2 adults at Grand Naniloa Hotel Hilo - a Doubletree by Hilton on 1 Mar 2025 start from AU$287.77, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Grand Naniloa Hotel Hilo - a Doubletree by Hilton?

Yep, Grand Naniloa Hotel Hilo - a Doubletree by Hilton has valet parking with in/out privileges for USD 25 per night.

Are there any beaches close to Grand Naniloa Hotel Hilo - a Doubletree by Hilton?

The closest beach to Grand Naniloa Hotel Hilo - a Doubletree by Hilton is Richardson's Ocean Park (5.4 km).

Does Grand Naniloa Hotel Hilo - a Doubletree by Hilton have a pool?

Grand Naniloa Hotel Hilo - a Doubletree by Hilton has an outdoor pool. Grab your bathers and lounge poolside while enjoying in a cabana and on a lounger. The pool is open 8:00 AM to 10:00 PM.

Is Grand Naniloa Hotel Hilo - a Doubletree by Hilton family-friendly?

You bet! With amenities such as laundry facilities and a picnic area, as well as free infant beds in the guestrooms, it's no surprise that Grand Naniloa Hotel Hilo - a Doubletree by Hilton is a hit with families.

Does Grand Naniloa Hotel Hilo - a Doubletree by Hilton serve breakfast?

Yep, full breakfast is served daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Grand Naniloa Hotel Hilo - a Doubletree by Hilton?

No, Grand Naniloa Hotel Hilo - a Doubletree by Hilton does not offer an airport shuttle service.

Is there a bar or restaurant at Grand Naniloa Hotel Hilo - a Doubletree by Hilton?

Yep, you can grab a meal at Grand Naniloa Hotel Hilo - a Doubletree by Hilton's onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Grand Naniloa Hotel Hilo - a Doubletree by Hilton?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at Grand Naniloa Hotel Hilo - a Doubletree by Hilton?

No, only service animals are allowed.

Is there a golf course on site at Grand Naniloa Hotel Hilo - a Doubletree by Hilton?

Yep, Grand Naniloa Hotel Hilo - a Doubletree by Hilton has a 9-hole golf course. A golf driving range, golf carts and a golf pro shop are available.

Grand Naniloa Hotel Hilo - a Doubletree by Hilton Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 603 out of 1234 reviews" "
Rating 8 - Good. 314 out of 1234 reviews" "
Rating 6 - Okay. 164 out of 1234 reviews" "
Rating 4 - Poor. 87 out of 1234 reviews" "
Rating 2 - Terrible. 66 out of 1234 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

MARIO HERSON B

Travelled with family
Liked: Staff & service, property conditions & facilities
Close by the sea
Stayed 3 nights in Oct 2024

10/10 Excellent

Austin

Stayed 11 nights in Sep 2024

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Oct 2024

8/10 Good

Rohan

Liked: Cleanliness, staff & service, room comfort
Property is undergoing much needed renovation. But overall the service is good.
Stayed 2 nights in Oct 2024

2/10 Terrible

Dana

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
This hotel is absolutely awful I have no idea why Hilton wants to add their name to this disgusting property. I think Paris should tour this property im sure she would be thoroughly disgusted. Its old dirty definitely not a 4 star as they represent I would barely give it 2 stars. Stay away!
Stayed 3 nights in Oct 2024

2/10 Terrible

Rukang

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
They lost my ID during check in. I immediately bring that to their attention during check in. After an hour of meal and self searching, I have to ask them to review the security footage in order to get their attention high enough to retrieve it. And I didn’t even hear a single word of apology when I get my ID back.
Stayed 1 night in Oct 2024

10/10 Excellent

Bambi

Stayed 2 nights in Oct 2024

8/10 Good

Samaa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I requested a room service more than 24 hours in advance and still no one cleaned our room.
Stayed 2 nights in Oct 2024

8/10 Good

Emma

Liked: Staff & service, room comfort
Disliked: Cleanliness
Reasonable stay.
We arrived a little early for check in, our room wasn't ready (which to be fair we knew this may be the case). By the time it WAS ready it was almost an hr past check in time. Upon getting to the room, we got hot in tbe face with what can only be described at horrific body odor of persons morally opposed to bathing (perhaps this was the check in delay?). Once the room aired out it was pleasant and was the beautiful ocean view we requested. The room did have small cockroaches that seemed to go wild at night. The staff addressed this as soon as we reported it. Long black hairs on tbe bathroom floor and on the pillow cases that are not mine (im blonde) was a little unnerving. On site restaurant was good and staff were accommodating. Free daily drinks is a nice touch (2 from the bar daily, from a specific menu, and a coffee water and juice station available as oftern as you'd like in the lobby) and cookies on arrival was appreciated. Valet parking only at $25 a day, unless you're lucky enough to find street parking which we were. Overall a pleasant trip with great staff, but the cleanliness of the room left a little to be desired.
Stayed 4 nights in Oct 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Almost like staying at a motel 6
For an establishment, charging premium prices, you’d expect some level of upkeep. But no, it seems to have taken vintage to a new level of neglect. The rooms are outdated to say the least. Old carpets, and furniture that looks like it’s been scavenge from a yard sale complete with stains. The only good thing I can say is the front desk staff was friendly.
Stayed 2 nights in Oct 2024

4/10 Poor

Ronald

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Bed bugs first night in upgraded room
Not impressed. Have spent years of travel to foreign countries and never experienced bed-bugs in my life. Welcome to Hilo Hilton bed-bug hotel. Staff was great and gracious and accommodating but the hotel needs serious upgrade and renovation. Hopefully as a Hilton Honors Member they will read this review and take it to heart. Aloha
Stayed 8 nights in Oct 2024

2/10 Terrible

Ashley

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Run down hotel. Very sad to see them charge so high when the bathroom door doesn’t close good, shower fixtures leak, drains are clogged at the sink and shower and they now charge $25 to valet your vehicle each day or you have to park across the street, plus a daily $46 resort fee while your paying roughly $200 - $300 a night for a room. Not worth it. The room feels very outdated & dirty.
Stayed 1 night in Oct 2024

10/10 Excellent

Stacy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel had a great view from anywhere on the property. Think they should consider to bring back the shrimp cocktail. Just so you know, it is valet parking only or you need to park your car on the road.
Stayed 3 nights in Oct 2024

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, amenities
Very nice people working at the hotel but it needs some updating. Looks a little “tired”
Stayed 1 night in Oct 2024

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is situated next to the ocean with beautiful views of the rocky shoreline. The staff was very friendly and helpful.
Stayed 4 nights in Oct 2024

10/10 Excellent

John, Thornhill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Pros: view, coffee bar, on site restaurant, good size rooms Cons: slow elevators, no EV charging station, valet only parking
Stayed 3 nights in Oct 2024

2/10 Terrible

Michael

Stayed 1 night in Oct 2024

8/10 Good

May

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
A Great place to stay would definitely stay here again
Stayed 2 nights in Oct 2024

10/10 Excellent

Tosha

Stayed 5 nights in Oct 2024

6/10 Okay

Arby

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2024

6/10 Okay

Carol

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Poor customer service
Stayed 1 night in Oct 2024

10/10 Excellent

kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Oct 2024

10/10 Excellent

Carl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024