Hotel East 21 Tokyo

4.0 star property
Hotel with 4 restaurants, near Kiyosumi Garden
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel East 21 Tokyo

Seasonal outdoor pool
Exterior
Lobby
Lobby
[Non-Smoking] Concept Room (Tokyo Skytree View)

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
  • Pool
  • Room service
  • Parking available
The price is AU$141
includes taxes & fees
19 Jan - 20 Jan 2025

Explore the area

Map
6-3-3 Toyo, Koto-ku, Tokyo, Tokyo-to, 135-0016
  • Tokyo Museum of Contemporary Art
    14 min walk
  • サイゼリヤ
    1 min walk
  • Toyocho Station
    7 min walk
  • Tokyo (HND-Haneda)
    27 min drive

Room options

[Non-Smoking] Deluxe Twin Room (with 1 Extra bed and 1 Sofa Bed)

Highlights

Air conditioning
Fridge
TV
Blackout curtains
Down duvet
Shower/bath combination
Private bathroom
Hairdryer
  • 35 sq m
  • Sleeps 6
  • 3 Single Beds and 1 Single Sofa Bed

[Non-Smoking] Single Room

Highlights

Air conditioning
Fridge
TV
Blackout curtains
Down duvet
Shower/bath combination
Private bathroom
Hairdryer
  • 20 sq m
  • Sleeps 2
  • 1 Single Bed

[Non-Smoking] Double Room

Highlights

Air conditioning
Fridge
TV
Blackout curtains
Down duvet
Shower/bath combination
Private bathroom
Hairdryer
  • 27 sq m
  • Sleeps 3
  • 1 Double Bed

[Non-Smoking] Wide Single (19.5spm/ For 2 People)

Highlights

Air conditioning
Fridge
TV
Blackout curtains
Down duvet
Shower/bath combination
Private bathroom
Hairdryer
  • 20 sq m
  • Sleeps 2
  • 1 Large Single Bed

[Non-Smoking] Business Single (15sqm/ For 2 People), 1 single bed

Highlights

Air conditioning
Fridge
TV
Blackout curtains
Down duvet
Shower/bath combination
Private bathroom
Hairdryer
  • 15 sq m
  • Sleeps 2
  • 1 Large Single Bed

[Non-Smoking] Suite (City View)

Highlights

Air conditioning
Fridge
TV
Blackout curtains
Down duvet
Separate bedroom
Shower/bath combination
Private bathroom
  • 54 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds

[Non-Smoking] Japanese Style Room (54sqm) (For 4 People)

Highlights

Air conditioning
Fridge
TV
Blackout curtains
Down duvet
Separate bedroom
Shower/bath combination
Private bathroom
  • 54 sq m
  • City view
  • Sleeps 4
  • 4 Single Futons

[Non-Smoking] Deluxe Family Twin Room (with 1 Extra bed + 1 Sofa bed)

Highlights

Air conditioning
Fridge
TV
Blackout curtains
Down duvet
Shower/bath combination
Private bathroom
Hairdryer
  • 42 sq m
  • Sleeps 6
  • 3 Single Beds and 1 Single Sofa Bed

[Non-Smoking] Concept Room (Tokyo Skytree View)

Highlights

Air conditioning
Fridge
TV
Blackout curtains
Down duvet
Shower/bath combination
Private bathroom
Hairdryer
  • 42 sq m
  • Sleeps 3
  • 1 Double Bed

[Non-Smoking] Deluxe Double Room

Highlights

Air conditioning
Fridge
TV
Blackout curtains
Down duvet
Shower/bath combination
Private bathroom
Hairdryer
  • 35 sq m
  • Sleeps 3
  • 1 Double Bed

[Non-Smoking] Business Single Room

Highlights

Air conditioning
Fridge
TV
Blackout curtains
Down duvet
Shower/bath combination
Private bathroom
Hairdryer
  • 15 sq m
  • Sleeps 2
  • 1 Single Bed

[Non-Smoking] Wide Single Room

Highlights

Air conditioning
Fridge
TV
Blackout curtains
Down duvet
Shower/bath combination
Private bathroom
Hairdryer
  • 19.5 sq m
  • Sleeps 2
  • 1 Large Single Bed

[Non-Smoking] Superior Twin Room (For 2 People) (Available Only 1 room on the same floor)

Highlights

Air conditioning
Fridge
TV
Blackout curtains
Down duvet
Shower/bath combination
Private bathroom
Hairdryer
  • Sleeps 4
  • 2 Single Beds

[Non-Smoking] Superior Twin Room (Single Use) (Available Only 1 room on the same floor)

Highlights

Air conditioning
Fridge
TV
Blackout curtains
Down duvet
Shower/bath combination
Private bathroom
Hairdryer
  • Sleeps 2
  • 2 Single Beds

[Non-Smoking] Superior Twin Room with Extra Bed (Available Only 1 room on the same floor)

Highlights

Air conditioning
Fridge
TV
Blackout curtains
Down duvet
Shower/bath combination
Private bathroom
Hairdryer
  • 31 sq m
  • Sleeps 5
  • 3 Single Beds

[Non-Smoking] Standard Twin Room (Single Use)

Highlights

Air conditioning
Fridge
TV
Blackout curtains
Down duvet
Shower/bath combination
Private bathroom
Hairdryer
  • Sleeps 2
  • 2 Single Beds

[Non-Smoking] Twin Room

Highlights

Air conditioning
Fridge
TV
Blackout curtains
Down duvet
Shower/bath combination
Private bathroom
Hairdryer
  • 27 sq m
  • Sleeps 4
  • 2 Single Beds

[Non-Smoking] Japanese Style Room (54sqm) (For 2 People)

Highlights

Air conditioning
Fridge
TV
Blackout curtains
Down duvet
Shower/bath combination
Private bathroom
Hairdryer
  • Sleeps 4
  • 2 Single Futons

[Non-Smoking] Japanese Style Room (54sqm) (For 3 People)

Highlights

Air conditioning
Fridge
TV
Blackout curtains
Down duvet
Shower/bath combination
Private bathroom
Hairdryer
  • Sleeps 3
  • 3 Single Futons

[Non-Smoking] Deluxe Family Twin Room (For 2 People)

Highlights

Air conditioning
Fridge
TV
Blackout curtains
Down duvet
Shower/bath combination
Private bathroom
Hairdryer
  • Sleeps 4
  • 2 Single Beds

[Non-Smoking] Deluxe Double Room (Single Use)

Highlights

Air conditioning
Fridge
TV
Blackout curtains
Down duvet
Shower/bath combination
Private bathroom
Hairdryer
  • Sleeps 1
  • 1 Single Bed

[Non-Smoking] Deluxe Twin Room (For 2 People)

Highlights

Air conditioning
Fridge
TV
Blackout curtains
Down duvet
Shower/bath combination
Private bathroom
Hairdryer
  • Sleeps 4
  • 2 Single Beds

[Non-Smoking] Standard Twin Room with Extra bed (For 3 People)

Highlights

Air conditioning
Free rollaway/extra beds
Fridge
TV
Blackout curtains
Down duvet
Shower/bath combination
Private bathroom
  • 27 sq m
  • Sleeps 5
  • 2 Single Beds

[Non-Smoking] Deluxe Twin Room with Extra Bed (For 3 People)

Highlights

Air conditioning
Free rollaway/extra beds
Fridge
TV
Blackout curtains
Down duvet
Shower/bath combination
Private bathroom
  • Sleeps 3
  • 2 Single Beds

[Non-Smoking] Standard Double (Single Use)

Highlights

Air conditioning
Fridge
TV
Blackout curtains
Down duvet
Shower/bath combination
Private bathroom
Hairdryer
  • Sleeps 2
  • 1 Double Bed

[Non-Smoking] Deluxe Family Twin Room with Extra bed (For 3 People)

Highlights

Air conditioning
Free rollaway/extra beds
Fridge
TV
Blackout curtains
Down duvet
Shower/bath combination
Private bathroom
  • Sleeps 5
  • 2 Single Beds

Similar properties

About the area

Tokyo

Hotel East 21 Tokyo puts you in the centre of Tokyo, 2.3 km (1.4 mi) from Kiyosumi Garden and 3.7 km (2.3 mi) from KidZania Tokyo. Highlights at this hotel include 4 restaurants and in-room free WiFi. .The restaurant, Brasserie Harmony, serves French cuisine and is open for breakfast, lunch and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Added amenities include free Wi-Fi in public areas, a seasonal outdoor swimming pool and a coffee shop/cafe. Cooked-to-order breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 10:30 AM. There's also self parking, along with the convenience of train drop-off service. .Sights within a 10-minute drive of this 4-property class Koto hotel include Tokyo Skytree and Sensoji Temple.

What's nearby

  • Tokyo Skytree - 5 min drive
  • Sensoji Temple - 6 min drive
  • Tokyo Imperial Palace - 6 min drive
  • Tokyo Dome - 8 min drive
  • Tokyo Disneyland® - 12 min drive

Getting around

  • Kinshicho Station - 3 min drive
  • Toyocho Station - 7 min walk
  • Tokyo (HND-Haneda) - 27 min drive

Restaurants

  • ‪サイゼリヤ - ‬1 min walk
  • ‪はなまるうどん - ‬1 min walk
  • ‪カクテルラウンジ パノラマ - ‬2 min walk
  • ‪すき家 - ‬5 min walk
  • ‪ゆで太郎東陽5丁目店 - ‬4 min walk

About this property

Hotel East 21 Tokyo

Hotel with 4 restaurants, near Kiyosumi Garden
There are 4 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There are 7 meeting rooms available. An airport shuttle at scheduled times is available for a fee. A seasonal outdoor pool, multilingual staff, and concierge services are also featured at Hotel East 21 Tokyo. For a fee, parking is available.

Smoking is allowed in designated areas at this 4-star Tokyo hotel.

  • 394 guestrooms or units
  • 21 levels
  • 4 dining venues
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Microwave in a common area
  • Bar or lounge
  • Coffee shop
Hotel East 21 Tokyo offers 394 air-conditioned accommodations with complimentary slippers and a hairdryer. Beds feature down duvets. Guests can surf the web using complimentary wired and wireless Internet access.

Bathrooms include a combined bath/shower unit, bidets, toilets with an electronic bidet and complimentary toiletries. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 8:00 AM to 4:00 PM at scheduled times
  • Free train station drop-off shuttle from 7:00 AM to noon
  • Train station shuttle at scheduled times
  • Parking on site (JPY 1,500 per night; includes in/out privileges)

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 10:30 AM on weekends; JPY 3,050 for adults and JPY 1,500 for children
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Brasserie Harmony
  • Kiba Teppanyaki
  • Sazanka
  • Toen
  • Un Bakery Shop

Things to do

  • Seasonal outdoor pool
  • Shopping

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 7 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • TV

Food and drink

  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Children ages 0-3 are not permitted in the seasonal outdoor pool. Children ages 0-16 are not permitted in the pool from 5-9 PM.
This property offers airport shuttle pickup and drop off service from Haneda and Narita Airport.
Check-in times vary by room type. Guests booked in room types indicating 9 PM check-in should arrive at that time.
Children under 3 years old are not permitted in the seasonal outdoor garden pool.
Meals are not included in the room rate for children ages 6 and younger included in the reservation.
Pool hours are 10 AM-9 PM July 15-31. The pool is closed 4-5 PM daily for maintenance.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 6 years old or younger stays free per registered adult when using existing bedding.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100–200 per person, per night, based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately JPY 3050 for adults and from JPY 1500 for children
  • Airport shuttle fee: JPY 1100 per person (one-way)
  • Airport shuttle fee per child: JPY 550 (one-way), (from 6 to 12 years old)
  • Self-parking fee: JPY 1500 per night (in/out privileges)
  • Pool fee: JPY 9000 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

We should mention

  • The seasonal pool will open in July and close in September.
  • Pool access available from noon to 9:00 PM
  • One child aged 6 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Guests with tattoos are not able to use the on-site public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

East 21 Tokyo
Hotel East 21 Tokyo
Tokyo East 21
Tokyo East 21 Hotel
Hotel East 21
East 21 Tokyo Koto
East 21 Tokyo Hotel
Hotel East 21 Tokyo Japan
Hotel East 21 Tokyo Hotel
Hotel East 21 Tokyo Tokyo
Hotel East 21 Tokyo Hotel Tokyo

Frequently asked questions

What is the cancellation policy at Hotel East 21 Tokyo?

Hotel East 21 Tokyo offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel East 21 Tokyo?

As of 22 Dec 2024, prices found for a 1-night stay for 2 adults at Hotel East 21 Tokyo on 19 Jan 2025 start from AU$141.42, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel East 21 Tokyo?

Yep, Hotel East 21 Tokyo has a self car park with in/out privileges for JPY 1500 per night.

Are there any beaches close to Hotel East 21 Tokyo?

The closest beach to Hotel East 21 Tokyo is Odaiba Beach Park (6 km).

Does Hotel East 21 Tokyo have a pool?

Hotel East 21 Tokyo has a seasonal outdoor pool. The pool is open noon to 9:00 PM (Seasonal outdoor pool open from July to September).

Does Hotel East 21 Tokyo serve breakfast?

Yep, our guests highly rate the cooked-to-order breakfast here! Available weekdays from 6:30 AM to 10:30 AM and weekends between 6:30 AM and 10:30 AM, this is the perfect place to fuel up for a big day full of adventure.

Is there a free airport shuttle available at Hotel East 21 Tokyo?

No, but there's an airport shuttle that runs from 8:00 AM - 4:00 PM at scheduled times for a fee.

Is there a bar or restaurant at Hotel East 21 Tokyo?

Yep, they've got a lounge bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel East 21 Tokyo?

Check-in begins at 2:00 PM. Check-out time is 11 AM.

Are pets allowed at Hotel East 21 Tokyo?

No, pets are not allowed.

Hotel East 21 Tokyo Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 609 out of 1000 reviews" "
Rating 8 - Good. 282 out of 1000 reviews" "
Rating 6 - Okay. 75 out of 1000 reviews" "
Rating 4 - Poor. 26 out of 1000 reviews" "
Rating 2 - Terrible. 8 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

WALTER

Stayed 4 nights in Sep 2024

4/10 Poor

Yelena

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disappointing hotel, number one the front desk staff barely spoke English, could not explain anything. Supposedly guests have to pay additional fees to use the pool, how ridiculous is that. The main section in the lobby was mostly closed and was only available if you pay to have some kind of set meal, so it was pretty much no area to sit in the lobby. For breakfast in the morning had to wait to be sited for 20 min, very small restaurant for a big hotel like this. Nothing around the hotel to see or walk around, far from the center of the town, really, have nothing positive to say about this hotel.
Stayed 1 night in Jul 2024

10/10 Excellent

Valentina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over a nice stay!
Stayed 7 nights in Sep 2024

4/10 Poor

Marites

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2024

6/10 Okay

Marites

Travelled with group
THE GOOD PART. (1) Below the hotel (entrance is outside) is a newly developed shopping and dining area. There are some food places, coffee shops, a Family Mart, a drugstore, a 100 Yen shop, a Summit grocery store, a SoftBank and Y! Mobile branch, some ATMs including the 7-11, etc. (2) There is an airport shuttle service available through a 3rd party company. It is a limousine bus. It costs 1,100 yen to get to Haneda Airport Terminal 3. You have to book it yourself on a website. The bus is stationed just outside the hotel. (3) There is a FREE train station drop-off on a limited availability. But none is going back to the hotel, you can either walk for 12 minutes or hire a taxi for about 1,100yen from the station to the hotel. (4) The guest relations staff speak English. THE BAD PART. (1) The room is outdated. The carpet is so old that it looks dusty. This is probably the reason why they have an air purifier inside the room. There is no USB outlet. You need an adapter. (2) There is no laundry service. When I asked, I was given a map of a 3rd party facility, which I think is quite far to walk on a hot and humid sunny day. (3) The breakfast buffet costs 3,050yen. I ate there twice. It is the same dishes for both days. (4) You have to pay an additional 6,000yen per person (adult) to use their picturesque pool. (5) There is no coffee inside the room. You have to go all the way to the breakfast hall to get it. They have some packets of tea bags though, if this suffices.
Stayed 3 nights in Sep 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and amenities but pool price to enter very expensive and out of way location to shopping and restaurants
Stayed 4 nights in Sep 2024

10/10 Excellent

Salvador

Travelled with family
Liked: Cleanliness, staff & service
Location is very good close to the metro station free transportation to Disney
Stayed 10 nights in Aug 2024

10/10 Excellent

Peter

Liked: Staff & service, property conditions & facilities
N/A
Stayed 5 nights in Aug 2024

10/10 Excellent

Vishal, Elmira

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good location and lots of food options. Property is clean however the carpets could do with a little freshening up.
Stayed 3 nights in Aug 2024

6/10 Okay

Cindy

Travelled with family
Liked: Cleanliness
Not much to do specifically in this area but fine. We chose this hotel in our last few nights so we were very tired. Cost to use the pool is unreasonable though.
Stayed 2 nights in Aug 2024

6/10 Okay

Angi

Liked: Cleanliness, amenities, property conditions & facilities
I originally picked this location specifically because i needed airport shuttle which it clearly says it provides. I book the reservation reach out numerous times to set up transfers to and from the airports and nobody will respond. I had to have my husband make an international phone call from texas to Japan and ask them to please look at my messages. They then tell him to tell me to catch the bus!!! Im so confused and annoyed why would i catch the bus!!! Still after the phone call nobody answers my message. Hotels.com has now called them 3 times trying to figure out what is going on. In the end o had get off mt 12hr flight wait 2hrs to catch a bus that put me in a complete bind on time. Needless to say it was a nightmare for me. The hotel itself was great. The information and what i expected was not!!!
Stayed 1 night in Aug 2024

10/10 Excellent

Vishal, Elmira

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located with a free shuttle to Disney World. Pool price and restrictions are atrocious but optional.
Stayed 8 nights in Aug 2024

10/10 Excellent

Emarita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good facilities very helpfull staff from cleaner to front desk. One of the best place ive ever had. Thank you till next time i probably comeback in this hotel.
Stayed 2 nights in Aug 2024

10/10 Excellent

Corazon

Stayed 4 nights in Aug 2024

10/10 Excellent

JIAJIE

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2024

10/10 Excellent

Reza

Stayed 5 nights in Jul 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean and comfortable. The hotel staff were very helpful. They have a free shuttle to and from Disney and an airport shuttle can be arranged (for a reasonable fee). There are a few restaurants nearby and the train station is a reasonable walk. We did not use the pool - when we had booked this hotel we did not realize there was a fee to use it. When we learned how much the fee was, we decided it was not worth the money (as it was about 700yen per person per day).
Stayed 3 nights in Jul 2024

10/10 Excellent

Thomas L

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful pool however didn’t like the daily fee for guests to be able to use it. Staff was extremely friendly and helpful. Restaurant options were amazing. It's not in a general heavy tourist area which made it very nice.
Stayed 6 nights in Jul 2024

10/10 Excellent

Jack

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool is absolutely amazing, but it does cost extra to use. Metro is a 10 minute walk away, which is a little annoying.
Stayed 11 nights in Jul 2024

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like the property. Staff was very friendly . Easy to walk to the train station. Taxis are pricey feom this location
Stayed 4 nights in Jul 2024

6/10 Okay

Gaston

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Overall a good hotel, but not great. The facilities are well kept, except for the carpets that have seen better days, but not a deal breaker, they were clean. The room was bigger than the average room size by Tokyo standards but not huge. There are restaurants and convinience stores within the property making it easy to find a place to eat. Getting around is great. They are at a walking distance from the subway, plus they have a free shuttle that takes you there as well and runs several times a day. There is also an airport shuttle to Haneda, our cost was $21 USD for 3 people, a great deal compared to ~$100 that a taxi would have cost. What's no so great: - Breakfast buffet was average at best, and it gets really busy, one day we almost couldn't get in (on a weekday). - Customer service is poor, well mannered but not very friendly. - The AC did not work properly. The staff stated that it was not an issue with my room only but on other rooms as well. The solution they provided was a standing fan for the room. - The worst experience was with the pool, the main reason why we booked at this hotel. It is not included in the price, around 7,000~9000 yen per person (per day) depending of the day of the week, and if you leave you can't re-entry. Also, you can only stay until 4 pm, when they kick you out for maintenance. They have a night time session for adults only, but you'll have to pay again if you want to go back in. We tried to reason with the staff and manager to no avail.
Stayed 4 nights in Jul 2024

10/10 Excellent

Anling, Conroe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast buffet is good!
Stayed 4 nights in Jul 2024

10/10 Excellent

David

Stayed 2 nights in Jul 2024

6/10 Okay

Iris

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Jul 2024