6/10 Okay
Bianca
Travelled with family, Travelled with partner
2 Oct 2024
Liked: Property conditions & facilities
I am a local; I went specifically to use the pools because they have extended hours compared to many other places in Las Vegas I also went there because of the claim that the pools are heated. The pools were freezing! So we stayed in the pool for not even 5 minutes we did enjoy the hot tub for 5 to 10 minutes. The room was absolutely ridiculously freezing. It was like walking into a freezer! The walls were cold, the floor was cold. The minute we got in there we turned the air off; we never had to turn it back on. This might not sound like a problem to most people especially being in Las Vegas and but for me I was uncomfortable the entire time. I didn't sleep at all the whole night and woke was sick by morning. When we pulled out the fold-out sofa the mattress was stained, there was only a pillow, no sheet or blanket. I will say when I called about it the response was instant and fabulous, within minutes somebody came up with a new mattress and everything else needed, and suggested we lay on it make sure it was comfortable and said they'd even bring up a second mattress if we wanted one. After a sleepless night I called the front-desk to tell them that I would like to check out and was hoping that I could be refunded for the day I wouldn't be using. The woman I spoke to spoke to the front desk manager who said I would need to go through the site I had used to reserve for the refund but when that site tried to contact them they refused the refund. Why say that if you aren't
Bianca
Stayed 2 nights in Sep 2024