2/10 Terrible
Tyler
Travelled with partner
20 Aug 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible experience, my wife and i stayed here for a week. When it was time to check out we left and i forgot my wallet sitting on the bed. My wife shouted for me to grab it but i miss understood and thought she said she would grab it. We made it a few blocks from the hotel before we realized neither one of us grabbed it so we turned around. Upon arriving the maids were in the room cleaning it. We asked them for the wallet and they acted like they didnt speak english and didnt understand. Not knowing that i have seen them talk very fluently in english. They gave me a smirk as i walked to the office and spoke with the manager. She told me there was nothing she could do. So now i dont have an id or credit card, im out 400 bucks that they stole with the wallet. I asked the manager if i could just pay cash for another night since my wife had some on her, just so i had time and i could figure out my wallet situation. She informed me that NO, i could NOT get a room without an id. Keep in mind they have my wallet not to mention they have my id on file because i just stayed there for 1 week. She didnt care and told me to go find a hotel that doesnt require an id to check in. This place is a joke and untrustworthy, they lie, cheat, and steal from their customers. Karma will return for them. Until next time vegas, so long!!!
Tyler
Stayed 2 nights in Aug 2024